Senior Office Clerk

POSITION Title Senior Office Clerk Position Type: Temporary Schedule : M-F, 8:00 am - 4:30 pm Assignment Length: 3 Months, possibly Longer. DESCRIPTION Under minimal supervision, performs clerical duties, which are well defined and of moderate scope and complexity. Duties may include such tasks as receiving and/or conveying information, preparation of summaries, sorting and matching documents, filing records, collecting, sorting and distributing mail, data entry, routine inventory and supply organization. Provide assistance to the Patient Account Representatives and Management to improve workflow and assist in reducing A/R days. Essential Functions and Responsibilities of the Job Ability to use correct grammar in written and verbal communication. Ability to perform clerical duties, in a professional manner, to assist in the functioning of the department. Ability to complete all tasks in an accurate and timely manner. Ability to use computer skills with knowledge of Microsoft Office software and understands the proper use of office equipment. Ability to work independently with minimal supervision. Able to be at work and on time, follow organization rules and procedures and directions from a Coordinator/Lead or other member of the Management staff. Able to adhere to all confidentiality policies and procedures and carries out all tasks in a pleasant and respectful manner. Ability to make suggestions for enhancements throughout the department and continually seeks opportunities to improve current policies, procedures and practices. Able to recognize and perform essential duties and offers assistance to others or performs other required tasks when own assignments are completed. Performs other duties as assigned by management. Ability to use critical thinking while reviewing billing and collection notes in the financial computer system to ensure that the appropriate action is taken within the billing and collection process and to ensure correct hospital reimbursement. Appropriately, timely and accurately documents the PFS financial computer systems while assisting with daily task/batch adjustments and insurance/patient refunds. Documents system based upon information provided by vendor. Meets productivity goals as set by Management. Recommends resourceful alternatives or original ideas/procedures for work improvement or problem-solving. Ensures daily tasks are kept current. Appropriately documents incomplete tasks to management on a daily basis. Accurately and timely compiles information to meet timelines for subpoenas. Documents subpoena log accurately and timely. Processes checks and forwards to Account Payable on a timely basis. Contacts appropriate departments to obtain necessary documents requested. Accurately researches returned mail and able to alert the necessary parties on level of importance. Uses external sources and updates the system appropriately. Meets daily work average of volume of returned mail per day. Ensures patient correspondence is scanned and indexed in a timely and accurate manner into the document imaging system. Responsible for quality and accuracy of stored documents and ensures that the paper documents are given to the appropriate department. "Other duties as assigned" REQUIREMENTS Minimum 3 years' previous general office and filing experience, required Skill in use of computers with MS Office experience Excellent interpersonal skills Written and verbal communication skills to meet productivity standards Positive work ethic Bi-lingual, preferred Education/Licensure/Certification: High School diploma, or GED equivalent Business-related courses, preferred INDH