Scheduling Assistant

Scheduling Assistant Job Summary: Talent Software Services is in search of a Scheduling Assistant for a contract position in Hazleton, PA. The opportunity will be one year with a strong chance for a long-term extension. Primary Responsibilities/Accountabilities: Serve as central point of contact for all incoming customer calls/emails Address customer questions/concerns as much as possible Delegate to appropriate individual/group if unable to address Log customer calls and report out weekly Assist schedulers with proactive customer contacts throughout job scheduling process Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.) Schedule customer appointments, issue reminders/confirmations Maintain log of all communications to report out weekly Provide other scheduler assistance as needed Assist in creating work packets Assist in processing bundled job cards Remove job holds once verified Create IVR appointments Assist in WO close out Schedule temp disconnects Investigate property damage claims and schedule work if client liability is determined If this job is a match for your background, we would be honored to receive your application Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk