Scheduling Assistant

AGM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring a Scheduling Assistant Hybrid/Remote: This role will be hybrid 3 days in office/2 at home after initial training period which will be in office 5 days a week. Office location: Hazleton Position Title: Scheduling Assistant Position Summary: Serve as central point of contact for all incoming customer calls/emails Address customer questions/concerns as much as possible Delegate to appropriate individual/group if unable to address Log customer calls and report out weekly Assist schedulers with proactive customer contacts throughout job scheduling process Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.) Schedule customer appointments, issue reminders/confirmations Maintain log of all communications to report out weekly Provide other scheduler assistance as needed Assist in creating work packets Assist in processing bundled job cards Remove job holds once verified Create IVR appointments Assist in WO close out Schedule temp disconnects Investigate property damage claims and schedule work Additional Perks: - Excellent Market Rate/Salary - Positive Work-Life Balance - Competitive Benefit Packages Including Medical Insurance, Dental Insurance. Company Overview: • AGM Tech Solutions is a Women-Minority owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.