Project Assurance

JOIN OUR PROJECT ASSURANCE TEAM: Be part of the launch of our new Salt Lake City office and join a dynamic, growing team. This role offers a unique chance to help shape our local presence, contribute to a thriving new market, and grow alongside us. With ample opportunities for professional development and career advancement, you’ll play a pivotal role in our expansion and success in Salt Lake City. We’re looking for a skilled, proactive Project Assurance Technician to support Pella of Utah’s installation projects. This role is integral to delivering excellence from project start to finish. You'll ensure high-quality, efficient installations that uphold Pella’s reputation for quality and customer satisfaction. Why Pella? At Pella, you’re part of a legacy of excellence and innovation. With nearly 100 years of quality craftsmanship, we’re more than just a company — we’re a community that values your contributions, offers top-tier benefits, and supports your career growth every step of the way. What You’ll Do: Ensure Optimal Installation: Evaluate and recommend installation methods tailored to each project, accounting for home structure, materials, and any unique challenges. You’ll conduct thorough assessments, including structural modifications and scaffolding requirements, to ensure seamless installations. Conduct Accurate Order Verification: Your accurate measurements and order verifications on the front end will set the project up for success, minimizing issues and enhancing customer satisfaction. Identify and Address Project Challenges Early: Proactively identify potential obstacles, allowing for effective planning and execution without delays or unexpected issues. Produce Clear Documentation: Generate precise job notes, JSA (Job Spec & Analysis) forms, and other documentation, ensuring that project managers and other team members have the information needed to price and execute each job accurately. Quality Control and Inspections: Oversee the quality and workmanship of installations, ensuring each project meets Pella’s high standards and customer expectations. Enhance Communication and Set Realistic Expectations: Keep customers and internal stakeholders informed, setting clear expectations and fostering a positive experience from start to finish. Continuously Improve and Stay Informed: Develop your knowledge of Pella’s installation methods and industry best practices, keeping up with the latest advancements to deliver exceptional service. Promote a Positive Customer Experience: Strive to maintain a high net promoter score, reflecting Pella’s commitment to quality and customer satisfaction. What We’re Looking For: Relevant Experience: Strong background in construction applications, particularly in windows and doors, and knowledge of local permit and building requirements (including lead). Communication Skills: Excellent verbal and written communication abilities, with a knack for diplomacy in customer interactions, especially in challenging situations. Analytical and Mathematical Aptitude: Capable of interpreting technical instructions, performing complex measurements, and calculating areas, proportions, and other relevant metrics. Problem-Solving and Critical Thinking: Ability to solve practical, on-the-job challenges independently, using sound judgment and a proactive approach. Tech-Savvy: Proficient in Microsoft Office (Excel, Word) and quick to learn Pella’s proprietary systems (like Pronto Forms). Physical Demands: While performing duties, you’ll regularly stand, walk, climb ladders, and work on-site with occasional stooping or lifting of up to 50 pounds. We make reasonable accommodations to ensure a supportive work environment for all. Outstanding Benefits to Support Your Success: Comprehensive Training: Benefit from extensive onboarding and ongoing training programs to stay ahead in the trade industry. Health & Wellness: Enjoy medical, dental, and vision coverage, plus access to Nice Healthcare’s free virtual and in-home care, including mental health support and over 500 free prescriptions. Retirement Savings: Company-matched 401(k) plan to help secure your financial future. Tuition Reimbursement: Advance your career with educational support. Employee Assistance Program: Resources for life’s challenges, available to you and your family. Help us uphold Pella’s legacy of quality and service Apply today to make a lasting impact as part of our innovative team. EEO Statement Pella Windows & Doors is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Pella Windows & Doors are based on business needs, job requirements, and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Pella Windows & Doors will not tolerate discrimination or harassment based on any of these characteristics. Pella Windows & Doors encourages applicants of all ages. Benefits: 401(k) 401(k) matching Cell phone reimbursement Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Compensation Package: Annual bonus Schedule: Day shift Monday to Friday Experience: Minimum of 1 year of experience in window and door construction, with specialized knowledge of local permitting, building regulations, and lead compliance requirements. License/Certification: Driver's License (Required) Location: Field work – limited onsite