Temporary Assistance for Needy Families Quality Assurance Analyst-Statewide

$23.07 - $36.91 Hourly $47,989 - $76,782 Annually This position is a Pay Band 65 Posting Details This position location is open statewide. This position will conduct interviews within 2 weeks of closing. This posting may be used to fill multiple positions. Why does the job exist? The purpose of this position is to monitor New Mexico Works program performance and conduct program evaluations, case management reviews, and data entry audits specifically for the Wage Subsidy and Career Link Subsidized Employment Programs to ensure participants are being appropriate evaluated for eligibility and referral outcome measures are met How does it get done? The Temporary Assistance for Needy Families (TANF) Quality Assurance Analyst will be responsible for providing program knowledge and support to the TANF Team for the Wage Subsidy and Career Link Program. The Subsidized Programs Quality Assurance Analyst will work closely with their TANF Quality Assurance Supervisor and the Subsidized Employment Program Coordinator to meet deadlines for quality reviews and audits and program improvement initiatives. The TANF Quality Assurance Analyst will conduct regular case management and program audits to provide leadership and management with measurable data for tracking progress and performance, identify trends regarding program referrals and outcomes, and provide feedback to TANF Staff, Supervisors and Staff Managers on policy and procedure when appropriate. Who are the customers? Staff, TANF participants, Government and Workforce Partners Ideal Candidate Experience documenting and reporting on case reviews Ability to embrace diversity and difficult personal circumstances in serving customers and colleagues of varied backgrounds and learning styles. Excellent listening, written and strong verbal communication skills with ability to work independently as well as effective team member. Attention to detail and accuracy, strong work ethic and ability to prioritize multiple tasks and follow through in a timely manner. Proficiency in MS Office Suite as well as ability to learn software and database programs Minimum Qualification Bachelor's Degree in Business Administration and two (2) years of experience in the procedures of business and management principles involved in strategic planning. Substitutions Apply. See Substitution Table below. Substitution Table These combinations of education and experience qualify you for the position: Education Experience Education Experience 1 High School Diploma or Equivalent AND 6 years of experience OR High School Diploma or Equivalent AND 6 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 4 years of experience Associate's degree or higher in any field AND 6 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 2 years of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience • Education and years of experience must be related to the purpose of the position. • If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours. Employment Requirements Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification within six (6) months of date of hire as a condition of continued employment. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some statewide travel may be required, including overnight stay. Standing, walking, lifting up to 20 lbs. Supplemental Information Do you know what Total Compensation is? Click here Agency Contact Information: Marjorie Christensen. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.