American Water Resources LLC

American Water Resources LLC is hiring: Regional Field Operations Recruiter in B

American Water Resources LLC, Baltimore, MD, United States

Job Description

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home, we safeguard essential systems like plumbing, heating and cooling, appliances, power surge protection, hot water heaters, and interior electrical components. Outside the home, we ensure the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems. We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that we are in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to of race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting talented applicants and retaining top talent while providing an employment experience that is free from discrimination, retaliation, and/or harassment.

Position Summary

Reporting to the Provider Network Development Manager, The Regional Field Operations Recruiter will be responsible for effectively recruiting contractors that service our customers’ home repairs. The Regional Field Operations Recruiter will prospect and vet contractors that provide quality and comprehensive plumbing, electrical, HVAC and appliance services. This will require travel and in person visits. The Regional Field Operations Recruiter will collaborate with Regional Operations Managers and others to identify and manage gaps in network coverage and negotiate rates.

While this position is remote, we are only considering candidates in the Baltimore Area.

Essential Functions & Responsibilities:

Recruit providers to establish and maintain a viable provider network.
Negotiate provider service rates in an effort to control claim costs.
Perform emergency recruitment of contractors when necessary.
Demonstrate awareness of current standards and Codes of Practice.
Perform projects as required that may involve field work.
Monitor market place changes that affect OHS’s business and industry.
Demonstrate a commitment to OHS core values and behaviors (included in all job descriptions).
All OHS employees are required to: (1) read and strictly adhere to all compliance policies and procedures of the various OHS entities, as applicable; and (2) work together with their teammates to resolve compliance issues.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

We’re Excited if This is You

Experience and Qualifications of the Role

2+ years of recruiting and/or managing third party contractors.
Background and understanding of plumbing / heating / electrical or similar environment.
3+ years prior trade experience required.
Understanding of consultative selling skills (Introduction, Probing, Handling Objections, Identifying Buying Signals).
Strong oral and written communications skills with emphasis on negotiation and collaboration.
Strong MS Office skills

Computer Skills Needed to Perform this Job

Proficiency in Microsoft Office

Education (preferred and or required)

High School Diploma
Bachelor’s Degree preferred

Certificates, Licenses, Registrations

Valid U.S. Driver’s License

Join our SUPER Team and Enjoy Amazing Benefits!

Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Defined Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Approachability - Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Comfort Around Higher Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can draft approaches likely to be seen as appropriate and positive.

Command Skills - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.

Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.