Nccf Cares
Case Management Supervisor
Nccf Cares, Washington, District of Columbia, us, 20022
***Active LPC or LCSW Required***
Position Purpose: The Case Manager Supervisor is responsible for ensuring the provision of case management services to participants in the Permanent Supportive Housing Program.
Essential Duties and Responsibilities:
Review new case assignments and assign to case management staff. Collaborate with team members in providing orientation for new clients, which includes a review of the program rules, policies and procedures. Provide supervision, ongoing training, and professional development to the Permanent Supportive Housing Case Managers. Provide clinical oversight to the case management team. Monitor and track case manager engagement with participants. Assist Case Management Team with developing and approving biopsychosocial assessments in Housing the Homeless Database (HTH/OCTO), within 30 days of client’s lease up. Review F-SPDAT assessments and historical data in Homeless Management Information System (HMIS) of all household members. Provide appropriate referral and monitoring to internal and external treatment providers which include employment, parenting, substance abuse treatment, mental health and childcare service providers, etc. Keen eye review of case note documentation for accuracy, detail, and proper formatting (DAP Note Format). Integrate knowledge and understanding of underlying mental health issues and the impact on individual behaviors and the family system and assist case managers with developing requisite interventions. Ensure that Quarterly Re-certifications are completed, and designated software and files are up to date with this information. Meet individually with Case Managers to plan and review cases, discuss engagement strategies and evaluate the effectiveness of the Case Manager and services. Coordinate and approve the development of an individually tailored service plans that delineates specific goals, objectives, and timelines within 37 days of client’s lease up. Ensure service plans are updated quarterly with the participant’s progress towards achieving the goals. Ensure timely case note and data entry updates in HTH/OCTO and HMIS within 2-business day per DHS contract. Provide crisis and early intervention with families who may be struggling with pro-social behavior, adaptation, and acute mental health needs. Assist participants in developing skills and strategies for dealing with issues that have contributed to their chronic homelessness and/or dependence. Maintain appropriate statistical client related data. Prepare monthly progress reports for the Director regarding case management and Medicaid outcome. Facilitate monthly Case Review Meetings with staff and/or interns. Participate in case management, staff and agency meetings, and all DHS mandated trainings. Refer families to specialty community-based mental health services as needed based on tailored assessments and client willingness, including but not limited to family counseling, substance abuse services, psychiatric treatment, etc. Partner with community stakeholders to enhance service delivery and advocacy for participants in the Permanent Supportive Housing Program. Collaborate with the entire case management team to ensure team goals and objectives are met, including but not limited to completing home visits, troubleshooting intervention strategies for difficult to engage clients, and facilitate the case file audit process. Coordinate, develop, and implement a comprehensive discharge plan with clients to support self-sufficiency and independence. Engage in Case Conference with District assigned staff to discuss cases that may need to include, but not limited, to more intensive case management or transfers. Conduct employee performance evaluations in a timely fashion and in accordance with agency standards. Make recommendations for personnel action, and complete appropriate supervisory actions as assigned by supervisor, including sanctions and rewards. Review timecards, mileage, and parking reimbursement for accuracy. Approve timecards in ADP. Submit signed mileage and parking reimbursement forms. Perform all other related assigned duties.
Non-Essential Duties and Responsibilities:
Present program to various constituencies and potential supporters. Participate in advocacy and community education activities. Share the on-call duties via electronic devices.
Minimum Position Requirements:
Must have at minimum a master’s degree in Social Work, Mental Health Counseling or related field from an accredited College or University along with an LCSW or LPC. Must have a minimum of two years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other related populations. Must possess professional knowledge of the theories, principles, techniques, and practices of social service delivery systems. Must exhibit strong teamwork orientation and exceptional interpersonal skills. Demonstrates an orientation towards case advocacy and an attitude compatible with the goals and mission of NCCF.
Physical Demands/Work Environment: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle and feel. The employee is occasionally required to stand, walk, reach with arms, stoop, kneel, or crouch. Vision abilities include close vision with a computer monitor. The noise level is usually quiet to moderate. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Salary: $74,000 - $84,240 Annually #J-18808-Ljbffr
Position Purpose: The Case Manager Supervisor is responsible for ensuring the provision of case management services to participants in the Permanent Supportive Housing Program.
Essential Duties and Responsibilities:
Review new case assignments and assign to case management staff. Collaborate with team members in providing orientation for new clients, which includes a review of the program rules, policies and procedures. Provide supervision, ongoing training, and professional development to the Permanent Supportive Housing Case Managers. Provide clinical oversight to the case management team. Monitor and track case manager engagement with participants. Assist Case Management Team with developing and approving biopsychosocial assessments in Housing the Homeless Database (HTH/OCTO), within 30 days of client’s lease up. Review F-SPDAT assessments and historical data in Homeless Management Information System (HMIS) of all household members. Provide appropriate referral and monitoring to internal and external treatment providers which include employment, parenting, substance abuse treatment, mental health and childcare service providers, etc. Keen eye review of case note documentation for accuracy, detail, and proper formatting (DAP Note Format). Integrate knowledge and understanding of underlying mental health issues and the impact on individual behaviors and the family system and assist case managers with developing requisite interventions. Ensure that Quarterly Re-certifications are completed, and designated software and files are up to date with this information. Meet individually with Case Managers to plan and review cases, discuss engagement strategies and evaluate the effectiveness of the Case Manager and services. Coordinate and approve the development of an individually tailored service plans that delineates specific goals, objectives, and timelines within 37 days of client’s lease up. Ensure service plans are updated quarterly with the participant’s progress towards achieving the goals. Ensure timely case note and data entry updates in HTH/OCTO and HMIS within 2-business day per DHS contract. Provide crisis and early intervention with families who may be struggling with pro-social behavior, adaptation, and acute mental health needs. Assist participants in developing skills and strategies for dealing with issues that have contributed to their chronic homelessness and/or dependence. Maintain appropriate statistical client related data. Prepare monthly progress reports for the Director regarding case management and Medicaid outcome. Facilitate monthly Case Review Meetings with staff and/or interns. Participate in case management, staff and agency meetings, and all DHS mandated trainings. Refer families to specialty community-based mental health services as needed based on tailored assessments and client willingness, including but not limited to family counseling, substance abuse services, psychiatric treatment, etc. Partner with community stakeholders to enhance service delivery and advocacy for participants in the Permanent Supportive Housing Program. Collaborate with the entire case management team to ensure team goals and objectives are met, including but not limited to completing home visits, troubleshooting intervention strategies for difficult to engage clients, and facilitate the case file audit process. Coordinate, develop, and implement a comprehensive discharge plan with clients to support self-sufficiency and independence. Engage in Case Conference with District assigned staff to discuss cases that may need to include, but not limited, to more intensive case management or transfers. Conduct employee performance evaluations in a timely fashion and in accordance with agency standards. Make recommendations for personnel action, and complete appropriate supervisory actions as assigned by supervisor, including sanctions and rewards. Review timecards, mileage, and parking reimbursement for accuracy. Approve timecards in ADP. Submit signed mileage and parking reimbursement forms. Perform all other related assigned duties.
Non-Essential Duties and Responsibilities:
Present program to various constituencies and potential supporters. Participate in advocacy and community education activities. Share the on-call duties via electronic devices.
Minimum Position Requirements:
Must have at minimum a master’s degree in Social Work, Mental Health Counseling or related field from an accredited College or University along with an LCSW or LPC. Must have a minimum of two years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other related populations. Must possess professional knowledge of the theories, principles, techniques, and practices of social service delivery systems. Must exhibit strong teamwork orientation and exceptional interpersonal skills. Demonstrates an orientation towards case advocacy and an attitude compatible with the goals and mission of NCCF.
Physical Demands/Work Environment: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle and feel. The employee is occasionally required to stand, walk, reach with arms, stoop, kneel, or crouch. Vision abilities include close vision with a computer monitor. The noise level is usually quiet to moderate. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Salary: $74,000 - $84,240 Annually #J-18808-Ljbffr