Robert Half
Administrative Assistant Job at Robert Half in Grand Rapids
Robert Half, Grand Rapids, MI, US
Job Description
Job Description
We are offering a permanent employment opportunity for an Administrative Assistant in the Housing Association industry, located in GRAND RAPIDS, Michigan. As an Administrative Assistant, you will be the primary contact for our residents and visitors, ensuring a smooth and efficient front desk experience. You will be tasked with managing a range of administrative duties, from processing resident applications to scheduling maintenance, in addition to handling all incoming communication and maintaining a comprehensive database of contacts.
Responsibilities:
• Ensure a detail oriented and welcoming front desk experience for residents, potential residents, and visitors by identifying their needs and providing appropriate guidance.
• Efficiently respond to inquiries from residents and guests, promoting clear communication between residents and the management team.
• Coordinate incoming and outgoing residents by managing check-ins and check-outs.
• Support organization and management of resident applications and lease paperwork.
• Schedule regular maintenance and repairs for apartments in collaboration with the maintenance team.
• Handle all incoming communication, including calls, emails, and office correspondence.
• Manage and maintain a comprehensive database of tenants, potential tenants, and other relevant contacts.
• Execute administrative tasks such as handling cash receipts, preparing reports, invoicing, and rent collection.
• Uphold the cleanliness and organization of the office and lobby area.
• Maintain the highest level of discretion when handling private and sensitive information.• Proven experience in Back Office Support, including handling of internal and external communication, and managing information flow.
• Demonstrated ability in Filing, with a focus on maintaining comprehensive and accurate records.
• Proficient in Scanning documents, ensuring all necessary paperwork is appropriately digitized and stored.
• Expertise in Data Entry, with a strong emphasis on accuracy and attention to detail.
• Exceptional Customer Service skills, with a commitment to providing excellent service to all stakeholders.
Responsibilities:
• Ensure a detail oriented and welcoming front desk experience for residents, potential residents, and visitors by identifying their needs and providing appropriate guidance.
• Efficiently respond to inquiries from residents and guests, promoting clear communication between residents and the management team.
• Coordinate incoming and outgoing residents by managing check-ins and check-outs.
• Support organization and management of resident applications and lease paperwork.
• Schedule regular maintenance and repairs for apartments in collaboration with the maintenance team.
• Handle all incoming communication, including calls, emails, and office correspondence.
• Manage and maintain a comprehensive database of tenants, potential tenants, and other relevant contacts.
• Execute administrative tasks such as handling cash receipts, preparing reports, invoicing, and rent collection.
• Uphold the cleanliness and organization of the office and lobby area.
• Maintain the highest level of discretion when handling private and sensitive information.• Proven experience in Back Office Support, including handling of internal and external communication, and managing information flow.
• Demonstrated ability in Filing, with a focus on maintaining comprehensive and accurate records.
• Proficient in Scanning documents, ensuring all necessary paperwork is appropriately digitized and stored.
• Expertise in Data Entry, with a strong emphasis on accuracy and attention to detail.
• Exceptional Customer Service skills, with a commitment to providing excellent service to all stakeholders.