Chico's FAS, Inc. - Retail
Assistant Store Manager - White House Black Market
Chico's FAS, Inc. - Retail, New Orleans, Louisiana, United States, 70123
Assistant Store Manager - White House Black Market
Location:
New Orleans, Louisiana 70112 Country:
United States Region:
Midsouth Reference Number:
1100 Position Type:
Permanent Category:
Retail Job Function:
Store - Management Position Objective:
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. Functional Responsibilities:
Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. Ensures visual presentation, organization, and facility maintenance are representative of the Brand. Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. Building High Performing Teams: Motivates and inspires store team, developing a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with store teams and Store Manager to effectively lead positive change. Customer Experience: Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience. Ensures prompt resolution of customer concerns. Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up. Talent: Assists in recruiting, hiring and developing a high performing team. Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. Qualifications:
High School diploma or equivalent 2+ years of retail management experience preferred Must be 18 years of age or older Excellent communication, verbal, and written skills Able to learn or adapt to technology provided by the company Proven excellent customer service skills with statistical track record in all areas of sales and leadership Strong organizational skills and ability to multi-task in a fast-paced environment Strong leadership qualities, training and team building skills Knowledge of administrative aspects of store operations Able to communicate with customers and staff Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Physical Requirements:
Constant Walking/Standing- 67-100% of 8-hour shift Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift Frequent Climbing- 34%-66% of 8-hour shift Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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New Orleans, Louisiana 70112 Country:
United States Region:
Midsouth Reference Number:
1100 Position Type:
Permanent Category:
Retail Job Function:
Store - Management Position Objective:
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. Functional Responsibilities:
Performance Culture: Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. Ensures visual presentation, organization, and facility maintenance are representative of the Brand. Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals. Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. Building High Performing Teams: Motivates and inspires store team, developing a shared vision while modeling core values. Promotes an inclusive, collaborative approach to problem solving. Communicates with store teams and Store Manager to effectively lead positive change. Customer Experience: Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience. Ensures prompt resolution of customer concerns. Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up. Talent: Assists in recruiting, hiring and developing a high performing team. Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. Qualifications:
High School diploma or equivalent 2+ years of retail management experience preferred Must be 18 years of age or older Excellent communication, verbal, and written skills Able to learn or adapt to technology provided by the company Proven excellent customer service skills with statistical track record in all areas of sales and leadership Strong organizational skills and ability to multi-task in a fast-paced environment Strong leadership qualities, training and team building skills Knowledge of administrative aspects of store operations Able to communicate with customers and staff Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Physical Requirements:
Constant Walking/Standing- 67-100% of 8-hour shift Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift Frequent Climbing- 34%-66% of 8-hour shift Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance. Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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