NielsenIQ
Director, Customer Success & Insights — Thought Leadership, CPG...
NielsenIQ, Chicago, Illinois, United States, 60290
Director, Customer Success & Insights — Thought Leadership, CPG Beauty Vertical...
Location
Remote, but must be based in US Travel
Roughly 10%, 2x month for client meetings (primarily West Coast and East Coast) About this job
As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data, database, and analytics, which drive the overall customer experience and elevate NIQ's performance. The incumbent has deep knowledge of the customer’s business and industry, enabling them to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. Responsibilities
Developing strategic direction and service strategy to advance client’s priorities and drive improved, measurable satisfaction with NIQ Embody strong leadership by inspiring and motivating while leading a team of people managers and delegating tasks Building deep expertise and empathy with your client Building meaningful relationships across multiple client divisions and developing a trusted advisor partnership with key customer stakeholders Drive strategic thought leadership within and across clients, leveraging NIQ tools and assets Identifying opportunities for increased partnership and elevating those opportunities to organizational partners Working collaboratively with commercial lead and other cross-functional partners Facilitating clear day-to-day and strategic communications with the client roster Project managing internal cross-functional client issue resolution and the associated response Prove the value of NIQ solutions in support of growth, adoption, and value creation Client-facing owner for technical issue resolution and internal escalation through appropriate channels when necessary Collaborating with the internal BI team to drive tech/tool adoption and improve client experience Onboarding, training, and developing team members to elevate delivery against the above accountabilities Qualifications
Bachelor’s Degree 8+ years' experience in a relevant industry (CPG and/or consulting) working with the Beauty Vertical Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar Proficiency in Syndicated POS Data and Panel Data required Effective in senior-level communications, influencing & negotiation Excellent awareness of market conditions and client business environment Proficient in Microsoft Office software and Salesforce Familiarity with NielsenIQ tools, applications, and platforms is a plus Benefits
Flexible working environment Health insurance Parental leave Life insurance
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Remote, but must be based in US Travel
Roughly 10%, 2x month for client meetings (primarily West Coast and East Coast) About this job
As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data, database, and analytics, which drive the overall customer experience and elevate NIQ's performance. The incumbent has deep knowledge of the customer’s business and industry, enabling them to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. Responsibilities
Developing strategic direction and service strategy to advance client’s priorities and drive improved, measurable satisfaction with NIQ Embody strong leadership by inspiring and motivating while leading a team of people managers and delegating tasks Building deep expertise and empathy with your client Building meaningful relationships across multiple client divisions and developing a trusted advisor partnership with key customer stakeholders Drive strategic thought leadership within and across clients, leveraging NIQ tools and assets Identifying opportunities for increased partnership and elevating those opportunities to organizational partners Working collaboratively with commercial lead and other cross-functional partners Facilitating clear day-to-day and strategic communications with the client roster Project managing internal cross-functional client issue resolution and the associated response Prove the value of NIQ solutions in support of growth, adoption, and value creation Client-facing owner for technical issue resolution and internal escalation through appropriate channels when necessary Collaborating with the internal BI team to drive tech/tool adoption and improve client experience Onboarding, training, and developing team members to elevate delivery against the above accountabilities Qualifications
Bachelor’s Degree 8+ years' experience in a relevant industry (CPG and/or consulting) working with the Beauty Vertical Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar Proficiency in Syndicated POS Data and Panel Data required Effective in senior-level communications, influencing & negotiation Excellent awareness of market conditions and client business environment Proficient in Microsoft Office software and Salesforce Familiarity with NielsenIQ tools, applications, and platforms is a plus Benefits
Flexible working environment Health insurance Parental leave Life insurance
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