Customer Service Job at TEKsystems in Bloomington

Job Title: Customer Service Representative
Job Description

We are seeking a highly motivated Customer Service Representative to join our dynamic Marketing Contact Center team. The successful candidate will make calls on behalf of our field representatives to set up annual review appointments with our current customers. The role involves various aspects of customer service, including answering inquiries via phone and email, taking orders, and providing follow-up services. The representative will also conduct research to troubleshoot customer problems, ensuring their needs are met and their policies are up to date.

Responsibilities

• Make 130 calls per day to current customers to schedule 10 appointments per day.
• Set up appointments to review and renew current policies, ensuring they meet customer needs.
• Answer inquiries via phone and email, take orders, and provide follow-up services.
• Conduct research to troubleshoot customer problems.
• Use provided scripts and talk tracks to communicate effectively with customers.

Essential Skills

• Prior customer service experience (retail or office experience).
• Experience handling phones.
• Ability to communicate clearly and in a friendly manner over the phone.
• Basic computer skills.

Additional Skills & Qualifications

• Time management skills to efficiently handle daily workload and hit monthly goals.

Why Work Here?

This role provides an excellent opportunity to get your foot in the door of a mid-size insurance company. You will gain valuable experience in a supportive and dynamic work environment, with the potential for growth and development within the company.

Work Environment

The work schedule is Monday to Friday, 9am-5:30pm CST, and the position is 100% onsite. This is a 1-year contract role. Performance metrics include attendance, reliability, and the ability to meet the goal of making 130 calls per day and scheduling 10 appointments per day. Failure to meet these goals on a monthly basis could result in disciplinary action, with three strikes leading to termination.

Job Type & Location

This is a Contract position based out of Bloomington, Illinois.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.