Customer Service Representative Job at Robert Half in Spokane

We are in need of a Customer Service Representative to join our team in the retail industry, located in Spokane Valley, Washington. This role is a short-term contract opportunity. As a Customer Service Representative, your role will involve managing customer inquiries via chat, email, and phone calls. You will be expected to handle multiple screens simultaneously, requiring a high level of tech-savviness.

Responsibilities:
• Manage customer inquiries through chat, email, and phone calls
• Process customer orders with accuracy and efficiency
• Maintain customer credit records with high precision
• Apply problem-solving skills to resolve customer issues
• Utilize multiple web-based programs for various tasks
• Maintain a calm demeanor in all customer interactions
• Utilize Microsoft Excel and Outlook for various tasks
• Perform data entry tasks as required
• Schedule and manage customer appointments as needed
• Maintain a high standard of phone etiquette in all interactions.• Proven experience in answering inbound calls in a detail oriented manner
• Demonstrated knowledge of call center customer service best practices
• Excellent customer service skills, with the ability to handle customer queries and complaints effectively
• Proficiency in data entry, with a focus on accuracy and speed
• Experience in email correspondence, including drafting, sending, and managing emails
• Ability to handle both inbound and outbound calls efficiently
• Proficiency in Microsoft Excel, including data manipulation and analysis
• Proficiency in Microsoft Word, including document creation and editing
• Experience in order entry, with an understanding of order processing systems
• Ability to schedule appointments accurately, managing multiple schedules seamlessly