Robert Half is hiring: Customer Service Representative in Cedar Falls

We are currently seeking a dedicated Customer Service Representative to join our team in Cedar Falls, Iowa. This is an exciting opportunity allowing for a hybrid working environment! As a Customer Service Representative, your primary role will involve making outbound calls to our existing clients, collecting necessary documents, and verifying statuses. This role offers a short-term contract employment opportunity.

Responsibilities:

• Make outbound calls to our existing customer base

• Gather required documents from customers

• Regularly monitor customer statuses

• Address customer queries and concerns in a detail-oriented and timely manner

• Foster and maintain strong relationships with customers

• Promote our products and services to prospective customers

• Document all customer interactions, transactions, comments, and complaints meticulously

• Collaborate with the sales team to establish goals, targets, and strategies

• Strictly adhere to all corporate policies, procedures, and regulatory requirements

• Use your problem-solving attitude to ensure customer satisfaction

• Handle different types of customers effectively, even in stressful situations.

• Proven experience in answering inbound calls, demonstrating detail orientation and patience in all customer interactions.
• Prior work experience in a call center customer service role, preferred.
• Excellent customer service skills, with the ability to empathize with and prioritize customer needs.
• Proficiency in data entry, ensuring accuracy and timely input of customer information.
• Able to effectively manage email correspondence, responding to customer inquiries in a timely and detail oriented manner.
• Experience with both inbound and outbound calls, demonstrating a proactive approach to customer communication.
• Proficiency in Microsoft Excel, with the ability to create, manage, and interpret spreadsheets.
• Proficiency in Microsoft Word, with the ability to draft detail oriented correspondence and documents.
• Experience with order entry, ensuring accuracy and efficiency in processing customer orders.
• Ability to schedule appointments, managing multiple calendars and prioritizing tasks based on urgency and importance.