Customer Service Coordinator Job at Robert Half in Kenosha

Robert Half is partnering with a manufacturing client in the recruiting for a Customer Service Coordinator to join their team. This individual will play an integral role in supporting the sales department, order management and technical customer service for external clients. This is a permanent placement opportunity offering full benefits package with paid time off, 401k match and flexible schedule.

Key Responsibilities:

• Develop and maintain customer relationships
• Create and process sales orders in a timely manner.
• Ensure the accuracy of orders and invoices.
• Support the sales team by managing schedules, creating sales documents and proposals, and providing customer service.
• Liaise with other departments including production and shipping to ensure all sales orders are processed in a timely manner.
• Identify and resolve sales troubling issues which could affect customer satisfaction and sales objectives.
• Develop monthly sales reports for senior management and sales department
• Participate in trade shows and conventions; coordinating and preparing presentations when required.

• 1+ years of customer service skills, with a focus on providing high-quality assistance and resolving customer issues efficiently

• Demonstrable experience in showcasing the ability to manage multiple tasks simultaneously

• Solid understanding of Sales Support practices, including the ability to assist the sales team in achieving their targets

• Proficient in using CRM software and other common computer applications

• Ability to work under pressure and handle customer complaints in a detail oriented manner

• High level of organizational skills with the ability to prioritize tasks effectively.