Customer Service Representative Job at EOTM - Partners Professional in Mount Joy

Partners Personnel is seeking a Customer Service Representative for our client in the Mounty Joy, PA area, this is a Contract to Hire position this is a great opportunity, with a wonderful company.   Monday to Friday 8:00 am to 5:00 pm.   $37, 440/annually. 

The ideal candidate will be customer-oriented, highly organized, and have experience in project management and order processing within the packaging industry.

Key Responsibilities:

• Receive, process and track customer orders, from receipt to delivery, ensuring orders are on time and accurate.
• Work closely with other departments to ensure order is completed, invoicing and delivery
• Respond to customer inquiries regarding product availability, pricing, freight rates, delivery dates and order status
• Manage customer accounts, including track of order progress ensuring resources are allocated and scheduling of production to meet customer needs.
• Handle billing adjustments and resolve any customer issues or concerns promptly and professionally.
• Ensure all departments are update Keep Sales Representatives informed of relevant customer account activity and collaborate with internal departments to ensure customer satisfaction.

 Qualifications:

• At least one year experience in customer service working in the one of the following areas corrugated packaging/supplies
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP or CRM systems is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and manage multiple customer accounts and orders simultaneously.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Detail-oriented and highly organized.