Customer Service Representative Job at TEKsystems in Schaumburg

Job Title: Customer Service Representative
Job Description

This is not a high call volume position. Instead, it involves heavy email and case resolution responsibilities. The role is focused on customer service and supporting account managers who manage vehicle fleets.

Responsibilities

• Assist with ordering vehicles and provide customer service support for various inquiries.
• Answer a high volume of customer emails and handle case resolutions.
• Think outside the box to solve problems and make a few outbound calls as needed.
• Follow up with customers on inquiries and ensure accurate data entry into the system.
• Multi-task and type customer information into the system in real-time.
• Utilize the internal issue tracking system (CARE) to follow through on customer inquiries and issues.
• Create vehicle selectors, process billing changes, generate reports, distribute insurance cards, and handle driver data changes.
• Contact drivers by email to gather missing information.
• Utilize the v-lookup function within Excel to efficiently sort through data.

Essential Skills

• 2+ years of customer service experience in an office environment.
• Strong written and email communication skills.
• Proficiency in the English language with the ability to write grammatically correct sentences.
• Strong computer skills, including proficiency with MS Office suite (Outlook, Word, Excel).
• Basic Excel skills with a willingness to learn more.
• High school diploma.

Additional Skills & Qualifications

• Experience with SalesForce is a plus.

Why Work Here?

Join a growing company with lots of opportunities to prove yourself and potentially transition to a permanent position. Enjoy a brand new office with amenities such as ping pong tables, a golf simulator, and a gym membership with workout classes and sauna. There is also a good amount of overtime available for those interested.

Work Environment

Business casual work environment. This position is 100% on-site with no remote flexibility. Candidates will either work in Schaumburg or Des Plaines for the first 6 months and then relocate to Schaumburg/Rosemont. Candidates must be comfortable commuting to both locations.

Job Type & Location

This is a Contract to Hire position based out of Schaumburg, Illinois.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.