Customer Service Agent Job at Insight Global in Remote

Insight Global is looking to hire customer service call center professionals to join a large customer support team for a unique opportunity to help Maryland Medicaid and social services customers. This is a 3-month temporary opportunity with opportunity for extension and conversion to a permanent employee.

Because this is a remote role and handles sensitive material, it is imperative to have a private/secure workspace with a door, in addition to a hard-wired internet connection (40MBps download/10mbps upload), like DSL or cable, in place.

This is contract opportunity with competitive hourly compensation and opportunity for benefits.

Please note that this role requires a background check and fingerprinting.

Call Center Responsibilities:

• Assisting individuals information and support regarding health care benefits, Medicaid, EBT/SNAP programs, etc.
• Providing accurate and consistent information
• Providing quality customer service and support

Call Center Qualifications for the position include:

• Customer-focused team player with a passion for helping people
• Strong PC proficiency with a willingness to learn new applications
• Ability to consistently meet call volume and call handling time expectations
• Detail-oriented, fast learner with excellent communication skills
• Maintain confidentiality of personal health information
• Bilingual skills (i.e., Spanish) a plus