Sales / Customer Service Support Job at Robert Half in Austin

We are offering a short term contract employment opportunity for a Sales / Customer Service Support role in Austin, Texas. This role primarily involves selling electronic connectors and providing excellent customer service to a large customer base. You will be a key player in our team, ensuring smooth sales operations and customer satisfaction.

Responsibilities:
• Accurately process customer sales orders and manage pricing details
• Maintain and update customer records in the CRM
• Communicate effectively with customers via email and phone
• Monitor and manage customer accounts, initiating appropriate actions as needed
• Collaborate closely with the sales manager, acting as a primary point of contact for customers
• Handle multiple tasks while maintaining a keen attention to detail
• Utilize Microsoft Excel, SAP, and Keytone for various sales and customer service tasks
• Participate in a detailed training program to enhance job skills and knowledge
• Contribute to a team-oriented culture, working effectively with a diverse team
• Manage time effectively to meet deadlines and deliver exceptional service to customers.• Proficiency in CRM software to manage customer interactions and data
• Experience in answering inbound calls, demonstrating excellent telephone etiquette
• Ability to handle billing functions accurately and efficiently
• Excellent communication skills, both verbal and written
• Familiarity with SAP software for streamlined business operations
• Proficiency in Microsoft Excel for data entry and analysis
• Proven track record in providing top-notch customer service
• Experience in detail-oriented email communications, demonstrating excellent writing skills