ADP
Head of Operations - National Accounts Services
ADP, Alpharetta, Georgia, United States, 30239
ADP is hiring a Head of Operations for our National Accounts Services organization.
As the
Head of Operations , we are seeking a strategic and experienced leader to join our National Account Services (NAS) Senior Leadership Team. Reporting directly to the Business Unit President, the successful candidate will play a pivotal role in shaping and implementing the business operations strategy, while leading and overseeing our operations management programs and systems across the organization.
In this Sr. Leader position, you will play a critical role to ensure the success of the business by fostering an operational excellence culture and partnering with the Senior Leadership Team to implement robust operations management practices designed to support the growth of our $1.3B organization.
As the
Head of Operations , you will manage 7 direct Sr. Leaders with ~300 indirect associates globally.
WHAT YOU'LL DO:
Responsibilities
Develop and Implement Business Operations Strategy:
Craft and execute growth-focused operations strategy initiatives aligned with organizational goals and business requirements.
Collaborates with the NAS President and senior Leadership Team to drive the organizational vision, global footprint, and operational excellence culture through our Business.
Ensure the execution of the ongoing BU operating cadence to ensure that business results, strategies and initiatives deliver to expectations.
Operational Excellence and Governance:
Translate strategy into actionable plans to maximize efficiency and implement initiatives to support business growth and generate positive experiences for our clients and associates.
Partner closely with peer group to meet strategic objectives, drive accountability and operational excellence maturity through our $1.3B organization.
Proactively monitor operating results against plans and objectives, taking adequate steps to correct shortfalls in performance through field partner collaboration.
Influence innovative thinking that results in highly effective service and relationship management solutions, allowing NAS to remain highly competitive.
NAS liaison with ADP Enterprise Wide Functions (IT, Marketing, Product Management, Human Resources, Risk, etc.) and other Business Units on ADP enterprise initiatives, technology alignment and other areas of collaboration.
Drives continuous business process improvements to satisfy competitive challenges and to achieve optimum operational productivity and performance.
Team Leadership:
Provide strategic vision, leadership, and oversight to the NAS operations team, fostering a culture of collaboration, innovation, operational excellence, and continuous improvement.
Enable a high performing culture focused on business alignment and business growth.
Build strong relationships and partnerships across ADP and NAS, to deliver strategies in support of our organization, and impacting approximately 4,000 associates.
TO SUCCEED IN THIS ROLE:
Requirements
This role sits in our Alpharetta, GA office only; flexible work model 3 days in the office and 2 days at home.
Minimum 12+ years’ experience in leadership management; including the development, implementation, and delivery of operational business strategies to optimize organizational and business capabilities.
Bachelor’s degree in Business Management, Business Operations, or a related field.
Proven experience and track record as a senior executive leader in Operations Management, preferably in a global organization.
Ability to influence organizational change in a highly matrixed and complex environment.
Strong knowledge of operations management frameworks, methodologies, and best practices.
Excellent strategic thinking and decision-making skills.
Demonstrated business transformation and business continuity planning experience.
Effective communication skills and demonstrated experience collaborating with diverse teams and stakeholders at all organizational levels.
In-depth understanding of regulatory requirements and industry standards.
Identifies ideal service organizational structure, staffing levels, tools, training (associate and client), and productivity standards and reporting.
Prepares business cases with ROI justification for investments.
Ensures consistent rollout of initiatives in alignment with National Accounts' strategic objectives.
Proactively partners with functional leaders to monitor the health of the business as it relates to client satisfaction, service, relationship management, operations, security, and training.
Ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication, and business judgment.
BONUS POINTS FOR THESE:
Preferred qualifications
Advanced degree (MBA) or related field highly preferred.
Relevant certifications, such as Lean Six Sigma, Operations Management Program, PMP, etc.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself
in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Grow your career
in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn
through ongoing training, development, and mentorship opportunities.
Be your healthiest.
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Join a company committed to giving back
and generating a lasting, positive impact upon the communities in which we work and live.
What are you waiting for?
Apply today!
#LIEXEC
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
#J-18808-Ljbffr
As the
Head of Operations , we are seeking a strategic and experienced leader to join our National Account Services (NAS) Senior Leadership Team. Reporting directly to the Business Unit President, the successful candidate will play a pivotal role in shaping and implementing the business operations strategy, while leading and overseeing our operations management programs and systems across the organization.
In this Sr. Leader position, you will play a critical role to ensure the success of the business by fostering an operational excellence culture and partnering with the Senior Leadership Team to implement robust operations management practices designed to support the growth of our $1.3B organization.
As the
Head of Operations , you will manage 7 direct Sr. Leaders with ~300 indirect associates globally.
WHAT YOU'LL DO:
Responsibilities
Develop and Implement Business Operations Strategy:
Craft and execute growth-focused operations strategy initiatives aligned with organizational goals and business requirements.
Collaborates with the NAS President and senior Leadership Team to drive the organizational vision, global footprint, and operational excellence culture through our Business.
Ensure the execution of the ongoing BU operating cadence to ensure that business results, strategies and initiatives deliver to expectations.
Operational Excellence and Governance:
Translate strategy into actionable plans to maximize efficiency and implement initiatives to support business growth and generate positive experiences for our clients and associates.
Partner closely with peer group to meet strategic objectives, drive accountability and operational excellence maturity through our $1.3B organization.
Proactively monitor operating results against plans and objectives, taking adequate steps to correct shortfalls in performance through field partner collaboration.
Influence innovative thinking that results in highly effective service and relationship management solutions, allowing NAS to remain highly competitive.
NAS liaison with ADP Enterprise Wide Functions (IT, Marketing, Product Management, Human Resources, Risk, etc.) and other Business Units on ADP enterprise initiatives, technology alignment and other areas of collaboration.
Drives continuous business process improvements to satisfy competitive challenges and to achieve optimum operational productivity and performance.
Team Leadership:
Provide strategic vision, leadership, and oversight to the NAS operations team, fostering a culture of collaboration, innovation, operational excellence, and continuous improvement.
Enable a high performing culture focused on business alignment and business growth.
Build strong relationships and partnerships across ADP and NAS, to deliver strategies in support of our organization, and impacting approximately 4,000 associates.
TO SUCCEED IN THIS ROLE:
Requirements
This role sits in our Alpharetta, GA office only; flexible work model 3 days in the office and 2 days at home.
Minimum 12+ years’ experience in leadership management; including the development, implementation, and delivery of operational business strategies to optimize organizational and business capabilities.
Bachelor’s degree in Business Management, Business Operations, or a related field.
Proven experience and track record as a senior executive leader in Operations Management, preferably in a global organization.
Ability to influence organizational change in a highly matrixed and complex environment.
Strong knowledge of operations management frameworks, methodologies, and best practices.
Excellent strategic thinking and decision-making skills.
Demonstrated business transformation and business continuity planning experience.
Effective communication skills and demonstrated experience collaborating with diverse teams and stakeholders at all organizational levels.
In-depth understanding of regulatory requirements and industry standards.
Identifies ideal service organizational structure, staffing levels, tools, training (associate and client), and productivity standards and reporting.
Prepares business cases with ROI justification for investments.
Ensures consistent rollout of initiatives in alignment with National Accounts' strategic objectives.
Proactively partners with functional leaders to monitor the health of the business as it relates to client satisfaction, service, relationship management, operations, security, and training.
Ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication, and business judgment.
BONUS POINTS FOR THESE:
Preferred qualifications
Advanced degree (MBA) or related field highly preferred.
Relevant certifications, such as Lean Six Sigma, Operations Management Program, PMP, etc.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself
in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Grow your career
in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn
through ongoing training, development, and mentorship opportunities.
Be your healthiest.
Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Join a company committed to giving back
and generating a lasting, positive impact upon the communities in which we work and live.
What are you waiting for?
Apply today!
#LIEXEC
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
#J-18808-Ljbffr