Customer Service Manager Job at Employ & Careers in Cambridge

**Job Overview:**As a Customer Service Manager at Employ and Careers LLC, you will play a crucial role in ensuring our customers receive top-notch service and support. You will lead a team of customer service representatives and oversee daily operations to ensure customer satisfaction. This part-time position offers a competitive salary range of $18,000 to $21,000 per year.**Responsibilities:**- Manage and lead a team of customer service representatives- Develop and implement customer service policies and procedures- Resolve customer complaints and issues in a timely and professional manner- Monitor customer service metrics and implement improvements as needed- Train and onboard new customer service team members- Collaborate with other departments to improve overall customer experience- Stay up-to-date on industry trends and best practices in customer service**Requirements:**- Proven experience in a customer service role- Excellent communication and interpersonal skills- Strong leadership and problem-solving abilities- Proficiency in Microsoft Office and customer service software- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- High school diploma or equivalent**Please note:** Employ and Careers LLC adheres to Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process. If you are passionate about providing exceptional customer service and leading a team to success, we encourage you to apply for the Customer Service Manager position at Employ and Careers LLC. Join us in making a positive impact on our customers' lives every day!
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