Customer Service Representative Job at Curate Corp Voice in New York

Position Title: Customer Service Representative
Location: New York, NY
Employment Type: Full-Time
Reports To: Customer Service Manager

Position Overview:
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, ensuring their inquiries are handled promptly and professionally. You will play a critical role in delivering a positive customer experience by addressing concerns, resolving issues, and maintaining a high standard of service.

• Customer Support:
  Respond to customer inquiries via phone, email, live chat, or in-person interactions, providing accurate and timely information.
• Issue Resolution:
  Handle customer complaints, troubleshoot issues, and escalate complex problems to the appropriate departments when necessary.
• Product/Service Knowledge:
  Maintain an in-depth understanding of the company's products, services, policies, and procedures to provide informed support.
• Order Management:
  Process orders, track shipments, and assist customers with billing and account inquiries.
• Record Keeping:
  Update customer accounts, log interactions, and maintain accurate records of transactions and communications.
• Team Collaboration:
  Work closely with other departments, including sales, technical support, and logistics, to ensure customer satisfaction.

• High school diploma or equivalent (required). A degree in a related field is a plus.
• Excellent problem-solving abilities
• Proficiency in using CRM software and Microsoft Office Suite
• Multitasking and time management skills in a fast-paced environment
• Patience and empathy when dealing with customer