Customer Service Representative Job at Active Staffing Services in Newark

Job Description:
The Customer Service Representative role’s major area of responsibility is answering inbound calls. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. The Customer Service Representative will have a high attention to detail to follow various sets of rules and regulations regarding consumer loans.

Position is temporary to permanent and the hours are 9am-6pm Monday through Friday. Includes 1 hour lunch and 2 paid 15 minute breaks. Position also eligible for a potential $300 bonus a month.

Responsibilities:

• Perform responsibilities following standard operating procedures to meet or exceed documented service level goals.
• Have a high degree of awareness and understanding of information security.
• Answer inbound calls and reach first touch resolution on borrower questions or issues.
• Record customer interactions, open/close activities in system of record.
• Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards.

Basic Minimum Requirements:

• 2+ years call center customer service position; consumer finance experience is a plus
• Regular and reliable attendance
• Workflow management experience
• Ability to follow documented Best Practices and Standard Operating Procedures
• Ability to communicate in a clear, concise, and professional manner
• Ability to prioritize, be organized, and manage time effectively to meet service level goals