LHH Recruitment Solutions is hiring: Junior Business Analyst in Philadelphia
LHH Recruitment Solutions, Philadelphia, PA, US
Job Description
Work Schedule: Hybrid (Onsite Tuesday, Wednesday, Thursday in Philadelphia, PA)
Contract Type: 24-month Contract with the potential for Full-Time Conversion (based on performance)
Work Hours: 40 hours per week (9:00 AM – 5:00 PM EST typical shift; no overtime expected)Travel/Expenses:
Local candidates only (no relocation, mileage, or travel reimbursement provided).
Contractor is responsible for parking expenses.
Customer Service Quality Analysis: At least 3 years of experience interpreting customer service data and metrics.
Power BI & Excel Expertise: Proficiency in creating dashboards, analyzing data, and generating reports.
Data Interpretation: Ability to evaluate and interpret complex datasets to provide actionable recommendations.
Technical Proficiency: Familiarity with Tableau is a plus.
Experience: 3–5 years of relevant experience in Quality Analysis or Business Analysis.
Education: High school diploma required. College degree (BA/BS) preferred and prioritized. Candidates without a degree must have a minimum of 5 years of verifiable experience in Quality Analysis.
Analyze Customer Care & Billing (CC&B) metrics and data to identify trends and insights.
Develop reports and dashboards in Excel and Power BI to support strategic decision-making.
Interpret data findings and communicate solutions to client management through briefings, meetings, and reports.
Assist in gathering and documenting business requirements from stakeholders.
Participate in workshops and meetings to provide updates on project progress.
Support the development and testing of new systems or system enhancements.
Assist in preparing training materials and user documentation.
Provide post-implementation support to system users.
Soft Skills:
Strong analytical and problem-solving abilities.
Detail-oriented with excellent organizational skills.
Collaborative mindset with a willingness to learn and contribute.
Effective communication skills for interacting with stakeholders.
Opportunity to contribute to key projects that impact customer service and billing operations.
Hybrid work environment with a focus on collaboration and professional growth.
Potential for full-time employment based on performance during the 24-month contract.
Note: This position does not provide relocation, travel, or parking reimbursements. Applicants must reside within a commutable distance of the Philadelphia office.
Pay Details: $42.00 to $43.00 per hour
Search managed by: Bahirah Noble
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance