ServiceNow Business Analyst
Alldus, , CA, United States
ServiceNow Business Analyst
We are seeking a detail-oriented and proactive ServiceNow Business Analyst to join our team. The ideal candidate will act as the liaison between business stakeholders and technical teams to deliver efficient and effective solutions using the ServiceNow platform. You will be responsible for gathering requirements, analyzing processes, and ensuring the successful implementation of ServiceNow functionalities that align with organizational goals.
**Hybrid Schedule in Santa Clara**
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Responsibilities:
- Collaborate with stakeholders to gather and document business requirements for ServiceNow implementations.
- Analyze existing business processes and workflows to identify improvement opportunities.
- Translate business requirements into technical specifications for development teams.
- Conduct workshops and meetings to ensure alignment on project objectives and outcomes.
- Support ServiceNow configurations, customizations, and system integrations.
- Develop user stories, process flows, and test cases to support the agile development process.
- Perform system testing and assist in user acceptance testing (UAT).
- Provide end-user training and support to ensure seamless adoption of ServiceNow solutions.
- Continuously monitor and optimize ServiceNow modules to meet changing business needs.
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Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or related field.
- Proven experience as a Business Analyst, preferably with ServiceNow platform knowledge.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or others.
- Proficiency in gathering and documenting requirements, creating workflows, and analyzing processes.
- Familiarity with Agile/Scrum methodologies.
- Excellent communication, problem-solving, and interpersonal skills.
- ServiceNow certifications (e.g., Certified System Administrator or Business Analyst) are a plus.
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We look forward to welcoming a motivated ServiceNow Business Analyst to our team!