Business Analyst II Job at TeleSolv Consulting in Washington

TeleSolv Consulting has a great opportunity for you to work with the Federal Government as an Business Analyst II . (Remote) preferred candidates who live on the East coast or Mid West Duties / Responsibilities: Provide supplemental customer support and issue resolution support for agency issues that are not adequately met or resolved via the ETSNext managed service provider support. Work with ETS shared service program staff and agency personnel to mitigate and solve integration issues and position GSA to deal with unforeseen and unpredictable obstacles. Develop and maintain tools and processes for collecting customer feedback, tracking and resolving problems, and documenting customer recommendations for ETS enhancements. Provide recommendations to accelerate and/or resolve agency issues; escalate interdependency gaps for resolution by Government personnel. Monitor the collection of all customer feedback, tracking and resolving problems, and documenting customer recommendations for ETSNext enhancements. Provide supplemental training support for agencies. (e.g., role-based job aids, supplemental role-based training, optional training services as requested by agencies from GSA) Perform analysis of business and user needs following agile principles. Document and track agency needs in product backlog for review with customer support team, product owners and subject matter experts. Assess alignment with current requirements, T&E business/process models, user stories, and service configuration documentation, and provide recommendations. Document what T&E services meet those needs or initiate draft change request(s). Conducts assessment of current and future state needs and related gap analyses. Provide corrective action, as applicable. Coordinate user meetings, including meeting preparation, co-facilitation, issue tracking, and meeting documentation. Support user story writing and acceptance criteria definitions that support the common processes. Provide input to test evaluation plans and test scenarios. Review agency-level policies to identify gaps or conflicts with T&E business standards. Recommend revisions to align with T&E business standards. Conduct reviews with other travel programs to address dependencies / needs assess impacts to ETSNext on GSA travel program changes, and document needs and/or changes for review with the solution delivery team. Review travel industry changes and technology advances to provide expert commercial best practice guidance to GSA and customer agencies. Support integration of TMC services for the ETS Shared Service. Support TMC integration analysis and planning. Address process alignment issues, and maintain integrated schedule and document processes for TMC transition activities. Conduct related test planning and execution. Support TMC industry communication engagements to address integration efficiencies and issues. Minimum Requirements: U.S. Citizen. Active Public Trust clearance: or the ability to obtain and maintain one. Bachelor’s Degree. Five (5) years’ experience in business development, re-engineering, or management. Demonstrated proficiency in Google Applications, MSOffice, or Smartsheet applications. Demonstrated ability to communicate effectively, both orally and in writing. Demonstrated ability to conduct detailed research and analysis of technical data and information. 5 years of experience in the Travel Industry Preferred Requirements: Master’s Degree. Project Management Professional (PMP®) certification from the Project Management Institute (PMI). About TeleSolv Consulting: Join the TeleSolv Consulting Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv Consulting offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan. In addition to the hourly rate, you will be eligible to receive an hourly Health and Welfare (H&W) benefit, for the first 40 hours worked in any work week. The H&W rate of $4.57 is an amount provided to offset the cost of the company providing fringe benefits. Background Investigation: This position requires that you obtain a background investigation from our client. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.