NON IT Client Support

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Tit le: Client Support Location: New York, NY 10004 (Hybrid) Duration: 12 Months Contract (Possible Extension) Pay Range is $24 to $25/hr. on W2 Job Description: Hybrid (3 days in office & 2 days WFH) days in office for training will be Monday-Wednesday Interviews: 1 round on Zoom Client and Business Area Coordination: Respond promptly to internal and external inquiries related to returned mail and unclaimed assets. Ensure timely follow-up and resolution while maintaining adherence to Service Level Agreements (SLAs). Information Sharing: Collaborate with clients or internal stakeholders to gather and share the necessary information, ensuring clear and accurate communication. Escheatment Support: Provide support in reconciling unclaimed assets and other related activities as needed, ensuring compliance with relevant regulations. Project Assistance: Contribute to assigned projects in Escheatment Operations, providing support where necessary to ensure project success. Process Improvement: Identify potential process issues or anomalies and promptly escalate them to management for review and resolution. Qualifications: Client Relationship Management: Proven ability to identify and address client needs, actively engaging in discussions and meetings to ensure expectations are met. Effective Communication: Ability to present information clearly and respond to inquiries from various business areas, managers, and clients. Strong written and verbal communication skills are essential. Collaboration and Team Support: Support a positive team environment by balancing workloads effectively, meeting client expectations, and providing constructive feedback in a timely manner. Project Management: Experience in managing multiple tasks and projects, ensuring deadlines are met and quality standards are upheld. Problem-Solving and Critical Thinking: Strong organizational and analytical skills with the ability to identify problems, think critically, and implement effective solutions. Technical Proficiency: Advanced skills in MS Excel and a high level of comfort with large data management processing. Previous experience with technical tools or systems for data management is a plus. About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.