Dallas Independent School District
Technician, Desktop Support NW (226 Days)
Dallas Independent School District, Dallas, Texas, United States, 75215
Description
Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
Support campus-based technology users. Escalate system disruptions of campus technology services to appropriate technology tier II department. Train campus principals, teachers, and staff as required. Support special events at campus and other district locations. Support computers, mobile devices, digital A/V equipment and peripherals. Support instructional software applications. Support quality control on vendor projects. Attend training and meetings as required. Follow attendance policy as assigned by supervisor. Perform other functions that may be assigned by Client Solution Department and/or supervisor. Follow all rules, regulations, and policies of DISD. Qualifications
Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services. A+ Certification preferred. Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365. Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education. Knowledge in troubleshooting and resolving operating system and software issues. Knowledge in troubleshooting and resolving technology hardware failures. Strong verbal and written communication skills. Knowledge of audio visual devices preferred. Knowledge of TCP/IP and basic networking protocols. ITIL V3 Certification preferred. Excellent customer service skills.
Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
Support campus-based technology users. Escalate system disruptions of campus technology services to appropriate technology tier II department. Train campus principals, teachers, and staff as required. Support special events at campus and other district locations. Support computers, mobile devices, digital A/V equipment and peripherals. Support instructional software applications. Support quality control on vendor projects. Attend training and meetings as required. Follow attendance policy as assigned by supervisor. Perform other functions that may be assigned by Client Solution Department and/or supervisor. Follow all rules, regulations, and policies of DISD. Qualifications
Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services. A+ Certification preferred. Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365. Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education. Knowledge in troubleshooting and resolving operating system and software issues. Knowledge in troubleshooting and resolving technology hardware failures. Strong verbal and written communication skills. Knowledge of audio visual devices preferred. Knowledge of TCP/IP and basic networking protocols. ITIL V3 Certification preferred. Excellent customer service skills.