Application Support Analyst

WE'RE DOUBLING DOWN ON YOUR FUTURE

Competitive salary starting at

$76,883 - $88,416 DOE

with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. Complimentary meals and covered team member parking. Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses. Company-paid gaming licenses (Class A & Class B). Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO

Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort (MCR). Provide leadership and mentoring to other IT Application Support Analyst including Coordinating and reviewing the work of others, training, and coaching. Facilitating problem solving through best practices. Resolve complex hardware and software malfunctions. Schedule and facilitate end user training. Schedule and facilitate application testing and validation. Integrate and interface hardware or software. Make technical presentations internally and to outside departments. Determine performance, capacity, and utilization for system components. Assist in planning migrations to new or improved hardware and software products. Monitor application changes and additions to the systems. Monitor service levels. Monitor vendor remote access. Act as liaison between IT Operations and other functional units for escalation purposes. Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. Perform other job-related duties as assigned. WHAT YOU'LL BRING

A Bachelor's degree (Preferred in Engineering, IS or Technical Degree). Four(4) additional years of Application Support-related experience may be considered in lieu of degree requirements. Three (3) years of on-the-job experience in supporting applications. Industry specific knowledge of applications utilized in IT, Back of House, Hotel Management, Gaming, Finance, Food & Beverage. Strong understanding of software architecture and the ability to read and understand code. Strong analytical skills to diagnose and resolve technical issues efficiently. Excellent verbal and written communication skills to interact with users and document processes clearly. Advanced proficiency in determining the root cause of application errors and resolving them. Flexibility to handle changing priorities and work in a fast-paced environment. HOW YOU'LL BE SUCCESSFUL

Demonstrate the ability to manage and support applications with a strong foundation in technical problem-solving, showcasing potential for growth into an engineering role. Knowledge of database systems, networking concepts, and security principles. Familiarity with cloud-based technologies, APIs, and web services. Experience working independently as well as within team environments is a must. Consistently deliver on your commitments and maintain a high standard of professionalism. learn about the company's culture, values, and history. Ability to present in both technical and non-technical terms in all verbal and written communications. Ability to read, write, and speak English fluently, with advanced verbal and written communications skills. Ability to present information in both technical and non-technical terms. Ability to exhibit analytical, negotiation, diagnostic and problem-solving skills. Ability to direct/supervise the work of others. Ability to foster a positive work environment by promoting teamwork, open communication, and collaboration. WHAT TO EXPECT

Availability -

Ability to work 40+ hours per week on-site, primarily Monday - Friday, dayshift. Holidays weekends, and nights may be required to support a 24/7 operation. Must maintain on-call. Physical -

Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance. Environment

- Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

Genuine & Pride : As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together. Guest-Centered Hospitality:

Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life - it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.