Desktop Support Specialist

Encore Talent Solutions has partnered with a health care client in Dayton, OH in staffing two Desktop Support Specialists for a six month project with the possibility for extensions. Position Overview: IT Technicians for a computer refresh project. The technicians will assist with the installation and deployment of PCs, laptops, monitors, printers, and other peripherals. A dedicated Service/Staffing Manager from Encore will be available for any questions, concerns, or escalations during the assignment. Project Scope & Responsibilities: IT Technicians to perform desktop support tasks related to a comprehensive computer refresh. Key responsibilities include: Deployment and installation of PCs, laptops, monitors, printers, and associated peripherals. Assist with hardware setup, configuration, and troubleshooting as needed. Support the migration of user profiles and data as part of the refresh process. Perform basic IT tasks including troubleshooting, testing, and ensuring proper functionality of new equipment. Maintain a clean and organized work area, including proper disposal of old equipment and trash at designated collection points. Physical Demands: The position involves physical tasks, such as lifting and moving equipment, bending, and installing computer hardware and peripherals. Technicians will also be responsible for disposing of outdated equipment and managing related waste at designated collection points. Required Skills & Qualifications: Certifications:

A+ Certification (current) is highly preferred. Experience:

Demonstrated experience in PC/laptop deployments, desktop support, and IT hardware installation. Technical Knowledge:

Solid understanding of Active Directory and Windows 11 (WIN11) required.