Robert Half
Administrative Coordinator Job at Robert Half in Houston
Robert Half, Houston, TX, US
Job Description
Job Description
We are in search of an Administrative Coordinator to join our team in the industry, located in Houston, Texas. As an Administrative Coordinator, you will be accountable for a variety of administrative tasks, including processing customer requests, managing customer records, and dealing with customer inquiries. This position offers a short term contract employment opportunity.
Responsibilities:
• Efficiently handle customer phone calls, screen and record messages as required.
• Coordinate and dispatch service calls to technicians, prioritizing them based on their urgency and importance.
• Generate service tickets in the system by recording all relevant information regarding the customer's service request.
• Assist technicians with any issues faced with service tickets and ensure they are properly resolved for time entry and payroll.
• Update on-call schedule as needed, and notify the answering service and technicians of any changes.
• Keep track of company vehicles and drivers.
• Handle parts ordering and returns for service, including searching for parts, contacting vendors for price quotes, and tracking orders.
• Maintain filing systems, including electronic filing as assigned.
• Manage incoming and outgoing mail and packages.
• Maintain communication with customers, outside vendors, and corporate headquarters.
• Act as a backup for other administrative duties as needed.• Minimum of 3 years experience in an administration role
• Proficiency in performing receptionist duties such as answering calls and greeting visitors
• Experience in dispatching and coordinating appointments
• Ability to manage service desk tickets effectively
• Familiarity with providing price quotes for services or products
• Proven experience in supply ordering and inventory tracking
• Capable of maintaining and updating file systems
• Demonstrated ability in providing comprehensive administrative assistance
• Experience in creating detailed reports
• Exceptional customer service skills, with a focus on satisfaction and retention
Responsibilities:
• Efficiently handle customer phone calls, screen and record messages as required.
• Coordinate and dispatch service calls to technicians, prioritizing them based on their urgency and importance.
• Generate service tickets in the system by recording all relevant information regarding the customer's service request.
• Assist technicians with any issues faced with service tickets and ensure they are properly resolved for time entry and payroll.
• Update on-call schedule as needed, and notify the answering service and technicians of any changes.
• Keep track of company vehicles and drivers.
• Handle parts ordering and returns for service, including searching for parts, contacting vendors for price quotes, and tracking orders.
• Maintain filing systems, including electronic filing as assigned.
• Manage incoming and outgoing mail and packages.
• Maintain communication with customers, outside vendors, and corporate headquarters.
• Act as a backup for other administrative duties as needed.• Minimum of 3 years experience in an administration role
• Proficiency in performing receptionist duties such as answering calls and greeting visitors
• Experience in dispatching and coordinating appointments
• Ability to manage service desk tickets effectively
• Familiarity with providing price quotes for services or products
• Proven experience in supply ordering and inventory tracking
• Capable of maintaining and updating file systems
• Demonstrated ability in providing comprehensive administrative assistance
• Experience in creating detailed reports
• Exceptional customer service skills, with a focus on satisfaction and retention