VP Digital Experience Strategy and Delivery

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

Centra Credit Union has an exciting opportunity for Vice President Digital Experience Strategy & Delivery located in Columbus, Indiana. This position is responsible for the strategy, growth and evolution of the digital experience for our members, and our Team Members, and the digital evolution of Centra. The VP Digital Experience Strategy & Delivery leads and manages the Digital Experience Team and is a leader, manager, and individual contributor responsible for working closely with the Information Technology team, internal business partners, and vendors to ensure that the digital delivery of Centra's products and services creates a best-in-class experience.

Centra offers competitive compensation and benefits; this position is eligible for relocation benefits as well. When you work with us, you'll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

ESSENTIAL FUNCTIONS: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Develops Centra's vision for a digital credit union by leveraging best-in-class digital services that are user-friendly, widely adopted by Members and Team Members, and deliver a Digital Experience that is aligned with the Centra brand while meeting our fiduciary and compliance obligations.
• Builds and champions a multi-year strategy to increase Member adoption of Centra's Digital Experience. Develops from RFP through implementation and manages a plan to address gaps, areas of opportunity, internal process flow opportunities, and monitors and drives growth for Key Performance Indicators (KPIs).
• Digital Experience and evolution include, but not limited to, online and mobile banking services, bill pay, remote deposit capture, online account openings, online loan application, digital meetings with Members, video banking services e-signatures, electronic forms, address validation, online account opening, and identity verification tools.
• Facilitates evaluation, develops business cases, and project oversight for system functionality enhancements or replacements, system integrations, and process changes. This includes solutions utilizing Artificial Intelligence, robotics, process automation, process engineering and other digital solutions.
• Analyzes project anticipated costs and expected Return on Investment (ROI). Establish a monitoring system to analyze results and reports of each solution effectively to ensure overall goals of functionality and ROI are met.
• Develops, implements, and maintains policies and procedures for information systems administration, support, and maintenance.
• Collaborates with lines of business to evaluate opportunities to implement or improve systems, applications or maximize digital utilization.
• Manages vendor relationships to ensure vendors are performing at an optimal level.
• Supervises the Digital Experience Team including software developers. Supervisory duties include performance management, training, and development, and demonstrating and cultivating Centra's Vision, Mission, Culture, and Core Values.
• Leverages industry resources, memberships, competitive insights, and data/analytics to translate business goals into digital strategies that ensure connectivity, consistency, and Member focus. Maintain awareness of industry products, standards and metrics regarding digital features and functionalities and provides consult to Senior Management.
• Leads development and implementation of digital solutions including integration with vendor products using technologies such as .Net Framework, SQL, Reporting Tools, and Agile methodology.
• Provides technical expertise for Business Continuity Plan (BCP) planning and testing.

EDUCATION & EXPERIENCE - (Equivalent combination of Education & Experience will be considered.)

• Bachelor's Degree in Related Field
• Eight years to 10 years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer.