Dental Receptionist / Front Desk

Job Title: Patient Coordinator / Front Office Coordinator

Pay Range: $20-$28/hr

Why work at The Smile Studio?

The Smile Studio is a privately owned start-up dental practice. Dr. Alexandra Burnham is looking to hire founding team members who are ready to deliver a stellar new patient experience to the Phoenix community!

Our standard is to have an unwavering commitment to excellence. We pride ourselves on delivering top-notch dental care with a focus on compassion, expertise, and innovation. Our state-of-the-art facility is equipped with the latest technology to ensure that our patients receive the highest standard of treatment in a comfortable setting. We, as a team, approach every task with enthusiasm and determination, always striving to deliver the highest standard of care with compassion. 

About the role:

We are seeking a skilled and motivated Patient Coordinator to join our team. As a founding team member, you will play a crucial role in setting the standard and leading the way. If you have a passion for dentistry and enjoy working in a private practice environment, we would love to hear from you.

Requirements + Responsibilities:

Patient Coordinator Requirements

• 2+ Years of experience working in the dental industry is a requirement*

• Experience with insurance verification and dental billing is a requirement*

• Superior customer service experience and skills
• Proactive nature with strong initiative
• Strong verbal communication and listening skills
• Energetic and flexible
• Ability to multi-task and be a self-starter.
• Strong dental terminology 

Responsibilities

• Welcome patients to the dental office
• Answer new patient phone calls and maintain a high conversion rate
• Verify dental insurance benefits
• Manage the patient schedule and book new patient appointments with a focus on efficiency
• Review financing options and payment plans to patient
• Work closely with Dr. Burnham on all operational matters for The Smile Studio
• Understand and explain insurance benefits and financial options in non-clinical terms
• Manage the Accounts Receivable process for the practice, with a focus on ensuring a healthy collections ratio 

• Management and submittal of patient claims to insurance companies
• Perform basic accounting tasks such as taking patient payments and preparing billing statements
• Assisting Dr. Burnham with running reporting from the practice management software for KPI performance and review

• Additional duties may be assigned.

Practice Management Software: Curve Hero Dental Software - We will include a robust training upon onboarding.

Hours: The Smile Studio is a brand new start-up practice therefore will have a part-time schedule for a few months. The goal is to ramp up to a full-time schedule as soon as possible. Hours of clinical operation: Wednesday 8-3PM, Thursday 9-6PM, Friday 8-3PM. Some Mondays may be added 8-3PM. 

Benefits: 

• Bonus compensation 
• Cell phone reimbursement
• Employee Discount, after 90 days of employment 
• Benefit contribution $2,000/year
• 8 PTO days per year

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