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Encover

Operations Manager I

Encover, Franklin, MI


Job Title:
Operations Manager I

Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.You will
  • Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly
  • Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
  • Be an enabler to remove both internal and external roadblocks and help team to resolve challenges
  • Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions
  • Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
  • Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction
  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
  • Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation
  • Work closely with client contact on reporting and forecasting
  • Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
  • Work with internal functional resources and external partners to develop an effective coaching and training platform
  • Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
  • Lead the team to influence buying/renewal process to achieve greater client satisfaction


You have
  • Minimum 3 years of proven work experience in a sales leadership role (or similar)
  • Consistent track record of success with a passion for exceptional customer experience and driving team performance
  • Must be well-versed in Selling methodologies
  • Strategically minded with an operational outlook
  • Excellent people management, leadership, and coaching skills
  • Record of developing and retaining employees
  • Ability to maximize revenue through best practices
  • Knowledge of Microsoft programs
  • Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences


Location:
USA Farmington Hills MI

Language Requirements:
English

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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