Operations Manager I

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Job Title:
Operations Manager I

Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. You will

• Lead the teams to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly
• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
• Be an enabler to remove both internal and external roadblocks and help team to resolve challenges
• Monitor team metrics and conduct weekly performance reviews and weekly coaching sessions
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and ensure the team is informed on the latest trends and market direction
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue, while being the first point of escalation
• Work closely with client contact on reporting and forecasting
• Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop an effective coaching and training platform
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead the team to influence buying/renewal process to achieve greater client satisfaction

You have

• Minimum 3 years of proven work experience in a sales leadership role (or similar)
• Consistent track record of success with a passion for exceptional customer experience and driving team performance
• Must be well-versed in Selling methodologies
• Strategically minded with an operational outlook
• Excellent people management, leadership, and coaching skills
• Record of developing and retaining employees
• Ability to maximize revenue through best practices
• Knowledge of Microsoft programs
• Capable to make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences

Location:
USA Farmington Hills MI

Language Requirements:
English

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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