SAP

SAP SuccessFactors iXp Intern - Product Notifications Specialist

SAP, Reston, VA, United States

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

Culture of collaboration : meet with mentors, make new friends across the globe and create a thriving personal network.
Project-driven experience : gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
Gain visibility : with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Position title: SAP SuccessFactors iXp Intern – Product Notifications Specialist
Location: Reston, VA (open to considering other SAP offices)
Expected start date: December 2024/January 2025
Contract Duration: 6 months

The ideal candidate will thrive in a highly collaborative, fast-paced environment, is goal-oriented and an innovative thinker. This role involves close collaboration with various SAP business and technical teams that encompasses several key responsibilities:

Create and deliver communications to support crucial operations processes, including incident management, problem management, change management, and major release deployment
Responsible for managing incident communications, gathering critical system outage or functional service degradation information, and promptly notifying affected customers and internal stakeholders. Additionally, they contribute to the development of incident post-mortem documents
Participate in the root cause analysis (RCA) process analyzing technical RCA data to create customer-facing incident explanations, including accountability for content reviews, approvals, and metric reporting within this process
Analyze Cloud Operations' Service Level Objectives (SLO), Key Performance Indicators (KPI) performance data, and PN team metrics, leveraging the analysis to generate comprehensive reports for leadership review
Support of automation projects related to enhancing operations processes to support crucial operations processes

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Work effectively in a virtual, global team and develop working relationships across the organization and cultures
Language requirements: Must be fluent in English and possess excellent written and verbal communication skills
Knowledge and interest to support crucial operations processes, including incident management, problem management, change management, and major release deployment
Basic Understanding of ITIL
Knowledge of Microsoft Excel
Must be able to work 30-40 hours per week in 6 to 8 hour shifts

Meet your team:

The Product Notifications (PN) team supports creating and distributing customer and internal Field communications for the SAP SuccessFactors Cloud Operations and Product Engineering organizations, covering all time zones. The PN team analyzes Cloud Operations Data Centers' Service Level Objectives (SLO), Key Performance Indicators (KPI), and PN team metric data to generate and deliver Cloud Operations reports to the SAP SuccessFactors Leadership team.
In partnership with Global Cloud Services and SAP SuccessFactors Cloud Operations organizations, PN delivers time-sensitive communications that support Incident Management, Problem Management, Change Management, and Major Code Release Deployment. Additionally, PN supports Product Engineering organizations' communications for pre-release changes or product transition initiatives that require customer awareness and preparations.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15-62 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.