Mustang CAT
Field Service Dispatcher - Houston
Mustang CAT, Houston, TX, United States
Field Service Dispatcher - Houston
Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America
Req #1327
Monday, November 18, 2024
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We are hiring a Machinery Field Service Dispatcher to coordinate customer service requests for various heavy and light Caterpillar construction equipment.
Field Service Dispatcher Benefits:
- Great Work-Life Balance
- On-Premise Clinic
- Tuition Reimbursement
- Vast Growth Opportunities
- Job Stability
- Full-Time Benefits to Include: Medical, Dental, Vision, Life
- Fidelity 401(k) Employer Match
- Paid Vacation, Sick Time, Holidays
Field Service Dispatcher Position Requirements:
- High school graduate or equivalent
- At least 1-2 years of dispatching in a service industry
- Excellent customer service skills
- Strong communication skills
- Proficient computer skills
- Detail-oriented, self-motivated, and can handle high-pressured situations
Field Service Dispatcher Strongly Preferred:
- A strong mechanical aptitude
- Spanish speaking skills
- Forklift experience
Field Service Dispatcher Role Responsibilities:
- Coordinate repairs in the field
- Schedule technicians to expedite repairs
- Communicate with Customers and Sales Reps regarding status of repairs
- Coordinate parts orders and component repairs
- Monitor field service expenses and technician overtime
- Address customer complaints and concerns
- Open, edit, review, and invoice work orders
EOE/Minorities/Females/Vet/Disability
Other details
- Pay Type
Hourly - Min Hiring Rate
$21.60 - Max Hiring Rate
$23.00
- Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America
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