Service Dispatcher

Location: Freehold, NJ
Position: Service Dispatcher
Company: Raceway Nissan

Raceway Nissan is a leading car dealership committed to providing top-notch customer service and efficient automotive repairs. Our team is dedicated to excellence, and we're looking for a motivated Automotive Service Dispatcher to help keep our service operations running smoothly.

Position Overview:

The Automotive Service Dispatcher is a crucial role that ensures efficient workflow in the service department by coordinating and dispatching repair orders to the appropriate technicians. This role is essential for delivering prompt, high-quality service to our customers and maintaining Raceway Nissan's standard of excellence.

Key Responsibilities:

• Efficiently dispatch service orders to technicians based on skill, availability, and priority
• Monitor repair progress to ensure timely completion and resolve delays
• Coordinate with the Service Advisors and Parts Department to ensure all necessary parts and tools are available for repairs
• Track and document the status of each vehicle and communicate updates to the Service Advisors
• Balance workload distribution among technicians for maximum efficiency
• Assist in scheduling and organizing the daily workload to meet customer demand
• Maintain a safe and organized work environment, adhering to Raceway Nissan's protocols and standards

Qualifications:

• High school diploma or equivalent required; vocational/technical training in automotive repair a plus
• Proven experience as a service dispatcher, preferably in an automotive dealership environment
• Strong understanding of automotive repair processes and dealership operations
• Excellent organizational and multitasking skills
• Ability to work effectively under pressure and in a fast-paced environment
• Proficiency with dealership management software (experience with Reynolds & Reynolds or CDK a plus)
• Strong communication skills and a customer-focused attitude

Benefits:

• Competitive wage structure
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Training and development opportunities

How to Apply:

If you're ready to take your career to the next level and provide exceptional service to Raceway Nissan customers, we encourage you to apply!

Raceway Nissan is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.