Employee Relations Manager

Employee Relations Manager | On-Site Opportunity

Position Overview

We are looking for a trusted adviser and critical partner to coach employees and leaders on various employee relation matters related to, but not limited to, conflict resolution and performance deficiencies. You will conduct investigations, as needed, while demonstrating a solid understanding of our policy, culture, and core values to make recommendations in order to resolve issues and support vital course of actions to drive positive outcomes.

As our ERM and subject matter expert, you will identify risks and gaps, and create, audit, and sustain positive workplace relations programs. Design and conduct positive workplace relations training that drives best practices. Leveraging climate surveys, exit interviews, and investigations, in this role, you will provide advice and counsel to leaders to ensure fair and consistent resolutions to employee relations issues and disciplinary actions.

Key Responsibilities

• Work reactively on crisis-oriented situations while proactively working on mitigating risk for the future.
• Be comfortable both presenting to Leaders and communicating with frontline employees.
• Strong previous project management experience; dealing with all levels of employment investigations, performance management, and engagement.
• Conduct investigations, keeping key partners informed of progress.
• Identify and drive programs to foster constructive employee relations and ensure the organization's approach is fair, respectful, and consistent.
• Gather, analyze, and interpret metrics to develop recommendations and strategies to facilitate positive employee relations and engagement.
• Facilitate climate surveys as needed, sharing learnings with leaders and supporting them through the development of action plans.
• Educate Human Resource and Field Leaders on Employee Relation Topics communicating trends and risk factors within our company.
• Management of Ethics Point and Ask HR Hotline- assigning cases across the organization based on workload and complexity and following up to ensure completion in a timely manner.
• Partner with key collaborators across the business and Employee experience function.
• Lead complex and high-volume employee situations related to performance management, general mentorship, and feedback support, recommend solutions, and assist with the facilitation of resolution.
• Partner with managers on performance matters and assess progress, mentor managers and employees through corrective action and disciplinary actions.
• Evaluate and improve existing HR practices to introduce new perspectives, trends, and processes.
• Design and drive training sessions and interventions to meet employee needs and business objectives.
• Support Human Resource initiatives by creating, and editing policy, developing talking points and best practices as needed.
• Oversee and support in Legal Subpoena and Litigation document gathering along with the coordination of interviews.

Qualifications

• 7+ years of experience effectively managing employment investigations, performance management, and engagement.
• Solid working knowledge of the principles and practices of employee and labor relations.
• In-depth knowledge and application of federal, state, and local labor and employment law and regulations.
• Experience leading multiple, concurrent, high-priority employee situations with a focus on timely and consistent execution.
• Ability to work independently and be part of a team.
• Detail-oriented with the ability to handle difficult situations with tact and diplomacy.
• Demonstrated ability to analyze HR issues, provide information/direction, and effectively express ideas, advice, and solutions both verbally and in writing.
• Proficiency in Microsoft Office.
• Knowledge of Navex Global, Workday, and EthicsPoint is a plus.
• Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management.
• Trustworthy HR professional with the ability to handle and maintain a high level of confidentiality and common sense regarding sensitive employee information.
• Analytical skills, including the ability to develop, manage, and interpret metrics.
• The ability to recognize opportunities and assess risks before they become trends.
• Highly organized, good planning, time management, and prioritization with the ability to multi-task and handle competing priorities with deadlines.