Administrative Support Desk Specialist Job at Travel Experts Inc in Raleigh

Salary: $45k + benefits

Travel Experts Inc is looking to add a member to our advisor support & accounting team.  Our administrative support desk handles incoming questions from our membership.  We are looking to add support to that role and backup to other positions. 

 

This role is

70% Customer Service via Email Communication

10% Data Entry

10% Basic Login Creation and Basic Computer Technical Assistance (email, clear browser cache)

10% Backup coverage or Receptionist and Webinar Host

Who would enjoy this role:

• Someone who loves providing customer service and support
• Someone who loves learning and explaining complex systems
• Someone who loves solving problems

Main Administrative Responsibilities:

• Monitor administrative support email accounts and answer questions or pass on to the correct department (Customer Service, Strong Email Etiquette)
• Become a subject matter expert in our advisor accounting and CRM tools (industry specific software) 
• Reach out to industry suppliers to update information on our internal sites (Customer Service; Data Entry)
• Create, troubleshoot & delete logins for several websites (Basic Login Creation on Supplier Sites)
• Maintain document archive  (Data Entry)
• Additional backup for receptionist (Computer Multiphone Line System)
• Additional backup for webinar host (Launch Meeting Software, Introduce Presenter, Record, and Upload Presentation)
• Other duties as assigned 

Requirements:

• Experience in a customer service environment
• Proficiency in Microsoft Office, CRM, and accounting software
• Excellent interpersonal and communication skills, both written and verbal
• Strong ability to multi-task and prioritize work effectively
• Troubleshoot email & tech support basics such as clearing cache/history, navigate the internet, provide instructions & assistance to agents for various small "tech" items
• Exceptional attention to detail 

This position is full time (Monday-Friday 9a-530p) at our Raleigh office.  After a probationary period optional work from home days would be available Tuesdays & Thursdays.