Career Coach

Career Coach

Department: Branch Services & Programs

Employment Type: Full Time

Location: Stavros Niarchos Foundation Library

Reporting To: Louisa Tatum

Compensation: $50,000 - $53,000 / year

Description

Overview

The Career Services Department (CS) provides career development support for a diverse population within New York City, including job seekers, re-entry, students, career changers, veterans, and 55+ adults, to achieve their career goals. Offering free one-on-one coaching and workshops that focus on the different aspects of job search and career development. Career Services has two offices, Stavros Niarchos Foundation Library, and the Bronx Library Center.

The Career Coach represents the department in providing the support, advice and service to patrons visiting Career Services at the Stavros Niarchos Foundation Library (455 5th Avenue, New York, NY); and works in tandem with Career Services staff to ensure the smooth execution of a range of NYPL/Career Services programs and outreach service events. Be available virtually and/or in-person and will coordinate with internal departments to produce a range of NYPL/Career Services events.

We are looking for someone we can count on to:

Own :

• Project a positive and courteous attitude to the public by providing exceptional customer service

• Workshops and training programs to assist library patrons with their job search

• The establishment of internal partnerships (with branch staff) and external partnerships (with key external organizations and agencies)

• Support patrons with editing of resume and cover letter documents, page formatting and review spelling and grammar

Teach :

• Patrons the basics of career searching, including job support themes, as well as more in-depth career development

• Branch staff throughout the organization about Career Services basics

Learn:

• How to most effectively respond to the career support and workforce development needs of the patrons that NYPL serves.

• How to predict the job search and career development needs of the Library’s key demographic communities, and how best to meet those needs, through engaging with Career Service’s external workforce development partners.

• Career Services strategic priorities, and identify way execute them to the best of one ability

Improve :

• The variety of programming that the Career Services office provides through working with the Career Services manager and team to propose and facilitate programs that would be impactful and effective for the Library’s patrons.

• The partnership connections between the Library’s Career Services team and key stakeholders throughout the New York City workforce development landscape

• Patron’s digital literacy as they apply for employment, unemployment or job/education training opportunities.

Some expectations for this role are that within:

1 month , this person will:

• Become familiar with and understand the objective and goals of the department, as well as processes and policies

• Attend Career Services professional development training on writing resume, cover letter, and matching resume to job applications, Brainfuse JobNow, etc.

3 months , this person will:

• Accept one-on-one job support appointments, supporting patrons with resume writing, cover letters, job applications, use of BrainfuseJobNow, etc.

• Proficiently use appointment system to schedule, edit, change appointments

• Provides assistance throughout the library system; makes appropriate referrals internally and externally

6 months and beyond , this person will:

• Proficiently use appointment system to schedule, edit, change appointments

• Accept career coaching appointments, supporting patrons with mock interviews, resume review, job search strategies

• Refer patrons to library resources and job related information, and be able to train patrons on the use of library databases to assist with aptitude tests for determining patrons’ interests and talents.

• Review, assess, route, answer and monitor follow up action steps on correspondence

Responsibilities

• Assists with the job search process including:

• Job search components (such as email and LinkedIn setup; job search navigation; uploading and downloading of documents, etc.)

• Documentation establishment (such as writing resumes and cover letters, as well as navigating online job searches, completing digital applications)

• Interview tactics (such as rehearsing and offering feedback in mock interviews)

• Creates and delivers workshops and other career events at both Career Services Hub locations and throughout NYPL Branches, and coordinates with Career Services Manager on programming, services and events for neighborhood branch libraries.

• Assists with community outreach to promote and increase public participation and use of library services.

• Participates in staff meetings and collaborates with other Career Services coaches at BLC and SNFL locations, as well as with Adult Services teams at large.

• Travel throughout Manhattan, Bronx, and Staten Island as needed to provide support for Career Services programs and services at branch and partner locations; must have flexible availability including evening, daytime, and weekend hours, willing to travel to various locations, as needed.

• Additional tasks as needed, to be determined by Career Services management team

Required Education, Experience & Skills

Required Education & Certifications

• Bachelor’s Degree

Required Experience

• Minimum of 5 years of work experience

• Successfully demonstrated public service experience delivering career services with the ability to work well with diverse patrons

Required Skills

• Strong computer skills and knowledge of using Microsoft Office and Google Drive suites

• Experience in a mentoring or advising role

• Comfortable with communicating advice, feedback, and critiques professionally and concisely in individual and group settings

• Ability to recognize weaknesses and develop plans to aid in personal and career growth

• Knowledge of human resources and recruiting techniques

• Demonstrated familiarity with NYC organizations providing employment and job training.

• Adaptable to changing work environments and is a lifelong learner

• Ability to speak Spanish strongly desired

• Strong problem-solving and decision making and time management skills

Managerial/Supervisory Responsibilities

• N/A

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues

• Be Resourceful in solving problems

• Be Curious in all aspects of your work

• Be Welcoming and Inclusive

Work Environment

• Branch Office Setting

Physical Duties

• Limited physical effort is required

• Light lifting required

• May require travel within NYC

Pre-Placement Physical Required?

No

Union/Non Union

Non-Union

FLSA Status

Non-Exempt

Schedule

• M-F, 9-5; Must have flexible availability including evening, daytime, and Saturday hours

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).