LHH Recruitment Solutions
Intake Manager
LHH Recruitment Solutions, Annapolis, MD, United States
Intake Manager
LHH is seeking an energetic, positive, and detail-oriented Intake Manager in Anne Arundel County, Maryland. The ideal candidate will have experience in client intake or customer service, preferably in a legal or professional services setting. This role involves leading the client intake team, ensuring a seamless and positive experience for prospective clients, and maintaining high standards of professionalism and efficiency. If you are passionate about client service and have a strong background in managing intake processes, we want to hear from you!
Key Responsibilities:
Benefits: 401(k)/matching, Health Insurance, Paid Time Off and Opportunities for professional growth and development
Pay Details: $60,000.00 to $65,000.00 per year
Search managed by: Susan Midgley
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
LHH is seeking an energetic, positive, and detail-oriented Intake Manager in Anne Arundel County, Maryland. The ideal candidate will have experience in client intake or customer service, preferably in a legal or professional services setting. This role involves leading the client intake team, ensuring a seamless and positive experience for prospective clients, and maintaining high standards of professionalism and efficiency. If you are passionate about client service and have a strong background in managing intake processes, we want to hear from you!
Key Responsibilities:
- Supervise and lead the intake team, including hiring, training, and performance management.
- Oversee the intake process, ensuring prompt and accurate responses to prospective client inquiries.
- Develop and implement standardized intake procedures to maximize efficiency and client satisfaction.
- Review and evaluate incoming cases to determine eligibility for firm representation.
- Sell the firm's services and close deals.
- Coordinate follow-ups and ensure timely communication with prospective clients.
- Monitor intake metrics and prepare reports for senior management.
- Collaborate with attorneys and other departments to align intake strategies with firm goals.
- Handle escalated client concerns with professionalism and empathy.
- Bachelor's degree in a relevant field (e.g., Business, Communications, Law) or equivalent experience.
- At least 2 years of experience in client intake, customer service, or a related role, preferably in a legal or professional services setting.
- Sales-oriented background desired.
- Proven leadership and team management skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
- Excellent organizational skills and attention to detail.
- Proficiency in Hubspot, Clio, and Microsoft Office, or similar tools.
- Ability to handle confidential information with discretion.
- Full-Time
- On Site
Benefits: 401(k)/matching, Health Insurance, Paid Time Off and Opportunities for professional growth and development
Pay Details: $60,000.00 to $65,000.00 per year
Search managed by: Susan Midgley
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance