Career Coach, Career Services

Jewish Vocational Service (JVS) is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop and retain productive workforces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

POSITION SUMMARY:

The Career Coach works with and supports clients enrolled in the Jewish Re-Employment Program (JREP) and Anti-Poverty Initiative, both programs of which are funded by Combined Jewish Philanthropies (CJP). As a member of the Career Services team, the Career Coach delivers innovative, customer-focused, and technology-driven career services to job seekers. The Career Coach, in collaboration with the team, will assist job seekers from diverse backgrounds and levels of experience to conduct successful job searches and obtain employment through 1:1 career/job search coaching. This position is results driven and staff will be evaluated on reaching established benchmark metrics.

ESSENTIAL JOB FUNCTIONS:

Accountability and Results Focused:

• Assist job seekers in goal setting, identifying barriers and mapping out a plan leading to job placement, skills upgrades and career advancement.
• Understand and apply knowledge of professional networking as well as internet and social media resources for job seekers.
• Provide high-quality customized 1:1 job search coaching including interviewing, self-marketing strategies, and social media for job seekers and career changers
• Understand and apply knowledge of local and national labor market trends to assist job seekers to identify career opportunities.
• Participate in meetings and planning sessions to monitor services and implement strategies to improve performance and delivery of services.
• Actively develop, engage, and maintain employer relationships.
• Regularly communicate with case managers from partner agencies as appropriate.
• Establish, track, and meet program dashboard indicators using database software.
• Conduct 1:1 meetings with clients assessing their needs through interview, observation and examination of records and Refer appropriate clients for adjunct services including MassHire services, financial and legal consultation.

Build relationships, collaboration and teamwork:

• Support and promote the mission and philosophy of JVS both internally and outside the agency.
• Function as part of both the Career Services team and the larger JVS team to provide high quality employment services.
• Actively develop positive and productive new employer relationships.
• Conduct on-going job development and job referral activities by cold calling employers, attending job fairs, technology searches (LinkedIn, company sites, etc.), utilizing contacts internally and within the community
• Interact in a team environment and establish and maintain harmonious working relationships with key stakeholders (participants, partner organizations, funders, organizations, etc.) .
• Work effectively with other program and administrative staff.
• Attend and actively participate in staff meetings and team-based projects.
• Represent JVS externally to partners, funders and others.

Administrative/Communication:

• Demonstrate a professional demeanor with strong customer service skills.
• Communicate effectively verbally and in writing with compassion and professionalism.
• Exercise discretion in handling confidential information.
• Participate in meetings, in-service trainings, team-based projects, committees.
• Understand and promote the best practices of JVS.
• Communicate regularly with Supervisor to ensure smooth delivery of services.
• Perform other duties as assigned or requested.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• 2 years of experience in the workforce development/ job search/career coaching/recruiting/ field with excellent knowledge of coaching tools and strategies.
• Knowledge of web-based job search resources and techniques required
• Experience in recruitment, job development desired.
• Strong Microsoft Office Suite skills required.

EDUCATION REQUIRED: BA/BS in related area (Business, Employment Coaching/Career Counseling, Human Resources, Psychology, Social Work, or Education). At least of 4 years of related experience can be substituted in place of the educational requirements.

Special Work Conditions: Occasional evening hours are required.

KEY COMPETENCIES:

Accountability and Results focused

Adapting to Change

Building Relationships, Collaboration and Teamwork

Cultural Competency and Respect

Communication Skills

Initiative

Planning/Organizing

Promotes Agency

JOB COMPETENCIES:

Demonstrated expertise in producing professional-level resumes

Proficiency in designing/adapting and presenting workshops and group programs on career-related topics

Employer engagement/relationship-building

Tracking program progress and reporting

Mental Demands: Physical Demands:

Multiple concurrent tasks Sitting Standing

Verbal communication Speaking Walking

Detailed work Listening

Written communication

Problem Solving

Reading

Analysis of statistical and financial data

JVS Culture: JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.