Customer Service Coordinator Job at LHH Recruitment Solutions in Charlotte

LHH is looking for a Customer Service Coordinator for a 2-3 month temporary role in Charlotte, NC! The Customer Service Coordinator is responsible for resolving customer issues, recommending solutions, and determining whether queries can be handled quickly on the phone/via email or if they should be transferred to another team member.

Responsibilities:

• Respond to customer calls and emails timely and accurately.

• Identify customer needs and assist with their specific questions or issues.

• Assist in processing payments over the phone.

• Update internal databases with customer information as required.

• Share customer feedback with leadership to improve processes.

• Monitor customer complaints and report trends.

• Share procedural efficiencies and effective workarounds with team members.

Requirements:

• Prior experience in a customer service role.

• Experience using help desk ticketing software is a plus.

• Excellent communication and problem-solving skills.

• Ability to successfully multi-task.

• Ability to be patient when handling tough cases.

• Familiarity with the real estate industry is a plus.

Pay Details: $20.00 to $21.00 per hour

Search managed by: Rebecca Stone

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance