Experienced Insurance Administrative Assistant Job at North Carolina Farm Bureau

Insurance Administrative Professional

We're searching for an experienced, diligent office assistant to provide administrative support to a team of insurance agents. You’ll be responsible for responding to all complaints and questions in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and inputting data, amongst other administrative duties. Applicants should be extremely thorough, possess excellent communication skills, and have some background in administrative support. If you are seeking a full-time position in Raleigh that offers advancement opportunities, send us your resume today to become part of the team!

$19 - $20 hourly

• Produce progress reports and present to the team on a regular basis
• Grow in the position through continued learning and revitalization of skillsets in related duties
• Manage all paperwork in the office and create a process for team members to follow to ensure efficiency
• Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates

• Keep an accurate log of sales databases, client reports, bookkeeping records and more to share progress toward goals with agent team
• Conduct meetings with new and existing clients and carefully listen to their individual circumstances in order to present the best insurance policies to meet their needs
• Adapt to changes of rules or policies within the insurance agency to effectively amend insurance programs

• High school diploma or GED required, some college experience preferred
• Navigates computer programs with ease to provide a quick front-desk experience for customers
• Customer service experience in our industry is preferred
• Display excellent written, problem-solving, and verbal communication skills
• History of being deadline-driven and extremely organized

• Administrative experience required

At North Carolina Farm Bureau Insurance, we believe insurance is more than a product, it’s a service. That’s what makes us different. We believe in building relationships with our customers and getting to know them personally to really understand their unique needs. We don’t sell one-size-fits-all policies. We listen to the clients so that together we can determine the right amount of coverage.