United States Olympic and Paralympic Committee
Operations Program Coordinator
United States Olympic and Paralympic Committee, Colorado Springs, Colorado, United States, 80509
Description
Are you mission-driven and passionate about helping others succeed?
Do you strive to lead, follow, and act with integrity?
Are you the one who honors your commitments?
Is building trusting relationships an integral part of why you do what you do?
Do you push limits and challenge the status quo?
If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!
Here's a summary of responsibilities:
Serve as a primary liaison to all short-term OPTC programs to fulfill training and competition and meet program requirements to ensure user satisfaction through effective communication and interaction with coaches, NGB program leaders, community agencies, Sports Medicine, and OPTC staff. Assist with all aspects of the department, including organization, management, and policy implementation. Coordinate with NGB staff and community organizations to ensure optimum results are gained from using the training center. Assist the Manager, Operations with all program management needs. Here's how you'll have an impact:
Act as the lead coordinator for OPTC short-term programs and direct all program aspects, including training and competition schedules, program rosters, athlete program supervision, transportation, and special program requirements (meeting rooms, special meal requests, vehicle requests, performance services, etc.) with NGB program coordinator(s). Determine the most appropriate event and venue set-up based on NGB needs and direct appropriate teams to ensure efficient and effective event set-up. Develop and maintain communication with NGB program coordinators/coaches (60 days before the program start date) to ensure that all program requirements are met promptly. Respond to changing needs before and during the program.
Determine the best action to accommodate changes and work closely with all affected parties – Sport facility staff, Sports Medicine, Food Services, Transportation, etc. – to ensure that any program changes are addressed and implemented effectively and efficiently. Develop billing statements for OPTC that reflect accurate charges, including SafeTrip charges, room damages, and/or other additional program charges at the program's conclusion, and prepare a final invoice for each program, as needed, based on funding status determined by Sport Performance. Ensure accurate program records, including program roster updates, sports facility/meeting schedule adjustments, housing changes, and transportation. Ensure that the appropriate OPTC meeting rooms are reserved for programs, USOPC divisions, and outside users to resolve room conflicts and accommodate special requirements. Administer all components of requirements for OPTC paperwork, SafeSport training, and Background Checks for all programs. Work with OPTC leadership for participants who violate requirements and/or policies. Evaluate the effectiveness of events and programs, create action/analysis reports, and provide recommendations for future program needs and changes to Operations leadership. At the end of all OPTC programs, oversee the preparation of end reports on the assigned programs (including biographical records). Serve as the primary user of the Star Rez system and ensure all data flowing in and out of the database is accurate. Oversee data entry, pulling reports and other information for other OPTC departments, and assisting others with the operation of the database, as needed. Assist in coordinating program requests for training specials and special guests (access badge, etc.) and details for VIPs as required or requested. Coordinate Facility Use programs with NGBs. Distribute updates to Sports Medicine, Strength & Conditioning, and athlete support staff. Familiarize NGB coordinators with the criteria for Facility Use programs. Provide work direction to the Athlete Center Registration Desk regarding programming. Participate in staff meetings to share information and ideas with the Manager, Operations, and other Operations team members as needed. Guide Operations support staff regarding athlete programming and operations policies and procedures. Supply training information on the database system for each staff member, as necessary, and successfully lead staff through their assigned terms. Develop, implement, and assign housing for all upcoming OPTC short-term programs within 30 days of arrival. Advise Operations Specialists of check-in procedures for same-day check-in and check-out. Work with FMD to compile an accurate listing of all furniture and other items in each resident dorm room. Attend weekly CSOPTC program meetings. Be the conduit by which information is shared, both verbally and via Star Rez reports, from NGBs and programs to internal OPTC departments and constituents. Accurately report on past, present, and upcoming programs. Solicit comments and feedback from OPTC departments and compile records for programs/NGBs. Participate in weekly housekeeping meetings with the Environmental Services staff (ABM) to discuss procedures for better serving our users. Participate weekly meetings with Venue Operations and NBG staff to determine effective scheduling and set-up needs. Offer support, assist the Operations Manager on various projects as needed, and perform other duties as assigned. Here are the skills and experience you'll need to be effective:
Bachelor's degree, preferably in Sports Management or Athletic Administration or equivalent work experience 2+ years of professional experience in a sports organization Experience working with athletes, coaches, and volunteers Excellent written and oral communication skills Ability to prioritize work projects when dealing with various sports at one time, multi-tasking various priorities Strong interpersonal relations skills, sound judgment, professional demeanor, and patience, with an emphasis on customer service and attention to detail Computer proficiency with Microsoft Office (specifically Excel), Windows, database management, and email
Here are some things that will make you super competitive for this role:
Work lead/supervisory experience preferred Here are the tools, equipment, & conditions:
Standard office equipment Office environment on multi-building site Non-traditional work hours (i.e., evenings, event weekends, etc.) as needed Serve as on-call for the department for one week of each month (on average) Regular attendance at work is an essential job function Here's where you'll work:
This hub-based role will regularly work from the Colorado Springs Olympic & Paralympic Training Center. Here's some more information you need to know:
Hiring Pay Range: $22.65 - $24.50 per hour. This full-time, non-exempt position is intended to work 40 hours per week. Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion. Benefits: This position will be eligible for USOPC benefits. You can view a summaryhere.
Serve as a primary liaison to all short-term OPTC programs to fulfill training and competition and meet program requirements to ensure user satisfaction through effective communication and interaction with coaches, NGB program leaders, community agencies, Sports Medicine, and OPTC staff. Assist with all aspects of the department, including organization, management, and policy implementation. Coordinate with NGB staff and community organizations to ensure optimum results are gained from using the training center. Assist the Manager, Operations with all program management needs. Here's how you'll have an impact:
Act as the lead coordinator for OPTC short-term programs and direct all program aspects, including training and competition schedules, program rosters, athlete program supervision, transportation, and special program requirements (meeting rooms, special meal requests, vehicle requests, performance services, etc.) with NGB program coordinator(s). Determine the most appropriate event and venue set-up based on NGB needs and direct appropriate teams to ensure efficient and effective event set-up. Develop and maintain communication with NGB program coordinators/coaches (60 days before the program start date) to ensure that all program requirements are met promptly. Respond to changing needs before and during the program.
Determine the best action to accommodate changes and work closely with all affected parties – Sport facility staff, Sports Medicine, Food Services, Transportation, etc. – to ensure that any program changes are addressed and implemented effectively and efficiently. Develop billing statements for OPTC that reflect accurate charges, including SafeTrip charges, room damages, and/or other additional program charges at the program's conclusion, and prepare a final invoice for each program, as needed, based on funding status determined by Sport Performance. Ensure accurate program records, including program roster updates, sports facility/meeting schedule adjustments, housing changes, and transportation. Ensure that the appropriate OPTC meeting rooms are reserved for programs, USOPC divisions, and outside users to resolve room conflicts and accommodate special requirements. Administer all components of requirements for OPTC paperwork, SafeSport training, and Background Checks for all programs. Work with OPTC leadership for participants who violate requirements and/or policies. Evaluate the effectiveness of events and programs, create action/analysis reports, and provide recommendations for future program needs and changes to Operations leadership. At the end of all OPTC programs, oversee the preparation of end reports on the assigned programs (including biographical records). Serve as the primary user of the Star Rez system and ensure all data flowing in and out of the database is accurate. Oversee data entry, pulling reports and other information for other OPTC departments, and assisting others with the operation of the database, as needed. Assist in coordinating program requests for training specials and special guests (access badge, etc.) and details for VIPs as required or requested. Coordinate Facility Use programs with NGBs. Distribute updates to Sports Medicine, Strength & Conditioning, and athlete support staff. Familiarize NGB coordinators with the criteria for Facility Use programs. Provide work direction to the Athlete Center Registration Desk regarding programming. Participate in staff meetings to share information and ideas with the Manager, Operations, and other Operations team members as needed. Guide Operations support staff regarding athlete programming and operations policies and procedures. Supply training information on the database system for each staff member, as necessary, and successfully lead staff through their assigned terms. Develop, implement, and assign housing for all upcoming OPTC short-term programs within 30 days of arrival. Advise Operations Specialists of check-in procedures for same-day check-in and check-out. Work with FMD to compile an accurate listing of all furniture and other items in each resident dorm room. Attend weekly CSOPTC program meetings. Be the conduit by which information is shared, both verbally and via Star Rez reports, from NGBs and programs to internal OPTC departments and constituents. Accurately report on past, present, and upcoming programs. Solicit comments and feedback from OPTC departments and compile records for programs/NGBs. Participate in weekly housekeeping meetings with the Environmental Services staff (ABM) to discuss procedures for better serving our users. Participate weekly meetings with Venue Operations and NBG staff to determine effective scheduling and set-up needs. Offer support, assist the Operations Manager on various projects as needed, and perform other duties as assigned. Here are the skills and experience you'll need to be effective:
Bachelor's degree, preferably in Sports Management or Athletic Administration or equivalent work experience 2+ years of professional experience in a sports organization Experience working with athletes, coaches, and volunteers Excellent written and oral communication skills Ability to prioritize work projects when dealing with various sports at one time, multi-tasking various priorities Strong interpersonal relations skills, sound judgment, professional demeanor, and patience, with an emphasis on customer service and attention to detail Computer proficiency with Microsoft Office (specifically Excel), Windows, database management, and email
Here are some things that will make you super competitive for this role:
Work lead/supervisory experience preferred Here are the tools, equipment, & conditions:
Standard office equipment Office environment on multi-building site Non-traditional work hours (i.e., evenings, event weekends, etc.) as needed Serve as on-call for the department for one week of each month (on average) Regular attendance at work is an essential job function Here's where you'll work:
This hub-based role will regularly work from the Colorado Springs Olympic & Paralympic Training Center. Here's some more information you need to know:
Hiring Pay Range: $22.65 - $24.50 per hour. This full-time, non-exempt position is intended to work 40 hours per week. Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion. Benefits: This position will be eligible for USOPC benefits. You can view a summaryhere.