Collabera
Desktop Support
Collabera, Addison, Texas, United States, 75001
Description
Home Search Jobs Job Description
Desktop Support
Contract: Addison, Texas, US
Salary: $38.00 Per Hour
Job Code: 355891
End Date: 2024-12-14 Days Left: 20 days, 2 hours left
Apply
To apply:
Please send your resume to
mansi.bhatt@collabera.com
Job Description: Global Internal Employee Technology Support Analyst FTE Backfill. This is a client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of MS applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Service Desk and deliver the capabilities to service our clients. Position Summary:
Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality. Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity. Job Requirement
Technician Troubleshoot Service Desk IT Reach Out to a Recruiter Recruiter Email Phone Mansi Bhatt mansi.bhatt@collabera.com
Apply Now
Home Search Jobs Job Description
Desktop Support
Contract: Addison, Texas, US
Salary: $38.00 Per Hour
Job Code: 355891
End Date: 2024-12-14 Days Left: 20 days, 2 hours left
Apply
To apply:
Please send your resume to
mansi.bhatt@collabera.com
Job Description: Global Internal Employee Technology Support Analyst FTE Backfill. This is a client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of MS applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Service Desk and deliver the capabilities to service our clients. Position Summary:
Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality. Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity. Job Requirement
Technician Troubleshoot Service Desk IT Reach Out to a Recruiter Recruiter Email Phone Mansi Bhatt mansi.bhatt@collabera.com
Apply Now