Ticketing Event Supervisor - Borgata
MGM Resorts International, Atlantic City, NJ, United States
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Box/Ticket Office Supervisor,you will be responsible for show information and maintaining the ticketing systems.
THE DAY-TO-DAY:
Monitor operations at the ticket counter to ensure that ticket agents maximize revenue and assist all guests promptly and effectively.
Supervise Box Office Ticket Reps staff by assigning locations, managing breaks, and reassigning staff as needed.
Assist the Ticket Reps at the counter when needed.
Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area.
Drive employee engagement and guest experience through coaching, recognition, training, and development to enhance service standards and guest experience.
Support the Ticketing Manager in maintaining all show or event inventory in Archtics, TM1, Patron, and/or VIPR. Report any system issues with Corporate Ticketing as well as ticketing partners.
Assist the manager with conducting the training and development of newly hired ticket agents.
Maintain internal and external show information (and outside property sales, if applicable) in the ticketing system; update information on all tours, shows, and other event sales.
Analyze and provide feedback on existing procedures and special promotions to improve guest patronage.
Ability to work all headlining shows in the Event Center and assist with Music Box as needed
Resolve guest complaints within the scope of authority
Collaborate with front-of-house teams by assisting with issues or guest accommodation throughout the show.
Manage the guest queue system, assembling or disassembling queues and stanchions.
Pull financial settlement documents and reports for Finance and outside promoters at the end of the show.
Be able to step in and lead in the manager's absence
STARTING RATE: $22.50
THE IDEAL CANDIDATE:
High school diploma or equivalent
Two (2) years of Ticket Office experience or live event experience
Work varied shifts, to include weekends and holidays
Has experience in Box Office/ticketing, events, live entertainment in a casino setting
Basic knowledge of Ticketmaster, including: Archtics, TMOne and Host
Can handle multiple tasks at one time
Has a flexible schedule
Looks forward to working with a team to provide positive experiences
Describes themselves as an energetic individual
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!