Ephoca
Administrative Assistant
Ephoca, New York, New York, us, 10261
Job Summary:
The
Technical Administrative Assistant
provides in-office support for basic IT tasks and administrative operations. This entry-level role ensures smooth day-to-day office operations by managing scheduling, assisting with technical support, and maintaining organized workflows. Key Responsibilities:
Administrative Support: Assist the Executive Team with scheduling, office organization, and general tasks. Manage deliveries, office supplies, and ensure a tidy work environment. Coordinate technician schedules and on-site repairs using Zoho Calendar and CRM. Basic IT Support: Troubleshoot minor hardware/software issues. Set up and configure workstations, including software installations. Assist with managing IT equipment inventory and support ticket tracking. Coordinate with external IT support for escalated issues. Customer Communication: Schedule appointments and address client inquiries, logging all communications in Zoho CRM. Documentation and Reporting: Maintain accurate records of tasks, appointments, and reports. Skills and Qualifications:
Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Proficiency in Google Workspace and Microsoft Office. Familiarity with basic IT troubleshooting (e.g., resetting passwords, software installation). Willingness to learn Zoho CRM and other tools. Working Hours:
Monday to Thursday: 9 AM 5 PM Friday: 9 AM 4 PM
The
Technical Administrative Assistant
provides in-office support for basic IT tasks and administrative operations. This entry-level role ensures smooth day-to-day office operations by managing scheduling, assisting with technical support, and maintaining organized workflows. Key Responsibilities:
Administrative Support: Assist the Executive Team with scheduling, office organization, and general tasks. Manage deliveries, office supplies, and ensure a tidy work environment. Coordinate technician schedules and on-site repairs using Zoho Calendar and CRM. Basic IT Support: Troubleshoot minor hardware/software issues. Set up and configure workstations, including software installations. Assist with managing IT equipment inventory and support ticket tracking. Coordinate with external IT support for escalated issues. Customer Communication: Schedule appointments and address client inquiries, logging all communications in Zoho CRM. Documentation and Reporting: Maintain accurate records of tasks, appointments, and reports. Skills and Qualifications:
Strong organizational and multitasking abilities. Excellent verbal and written communication skills. Proficiency in Google Workspace and Microsoft Office. Familiarity with basic IT troubleshooting (e.g., resetting passwords, software installation). Willingness to learn Zoho CRM and other tools. Working Hours:
Monday to Thursday: 9 AM 5 PM Friday: 9 AM 4 PM