Addison Group
Help Desk Technican
Addison Group, Washington, District of Columbia, us, 20022
Job Title:
Help Desk Technician
Pay Rate:
$38/hr
Location:
Washington DC
JOB SUMMARY The Senior Coordinator, Technology/IT is responsible for providing first-level helpdesk support to Brand USA team members and International Representation Firms, managing daily user administration of key technology/IT systems, and playing a key role in various departmental and company-wide projects.
ESSENTIAL FUNCTIONS •Serve as the primary point of contact for internal technological needs and solutions; receive, acknowledge, investigate, and respond to all helpdesk tickets assigned through the incident tracking system (Wrike) •Set up and configure new computers, iPads, phones, and end user accounts for all Brand USA applications. •Maintain inventory of all hardware and technology equipment using Kandji and assist the Accounting Team during the annual inventory of IT-related assets. •Provide monthly helpdesk and virus activity reports to Senior Manager, Technology.
Monitor virus alerts from all user workstations and clean/quarantine viruses. •Set up audiovisual equipment and video/audio conferencing for meetings, assist visitors with connections, and address Office Management team's IT-related issues. •Act as a technical resource for internal IT projects by researching and assisting the Senior Manager of Technology in selecting and implementing software and hardware solutions. Additionally, update project status, assignments, and reports using the project management software Wrike. •Deploy macOS, software, and virus software updates. •Implement comprehensive staff training on spam, phishing, and impersonation related to data protection, and continuously monitor company risk through Mimecast. •Report to the Brand USA office 4 days a week and is available for occasional after-hours emergency calls and projects.
ADDITIONAL RESPONSIBILITIES
May be asked to perform additional duties not listed in the job description as required by business needs.
JOB QUALIFICATIONS •Bachelor's Degree in information technology, computer science, or related field or equivalent work experience. •Minimum 2 years of experience providing help desk support and using and supporting macOS. •Experience using OneLogin, Kandji, Wrike, virus software, audiovisual and conference equipment. •Advanced Office 365 skills. •Ability to quickly learn new applications as needed. •Ability to problem solve. •Flexibility to change in a test and learn setting. •Fervent attention to detail and ability to manage multiple priorities. •Strong written and verbal communication skills. •Strong interpersonal skills and ability to collaborate with colleagues. •Strong customer service skills in a partner-facing and team-oriented role. •Ability to exercise discretion and independent judgment within established guidelines. •Competency in project management, timeline management, independently managing time and meeting deadlines. •Ability to come into the Brand USA office 4 days a week. •Dedicated remote work area that is quiet enough to concentrate is required. Must have homeowner's or renter's insurance and the ability to comply with company technology, safety, and health requirements. •Ability to travel on occasion as required to attend meetings and/or events. •Ability to frequently operate a computer and other office productivity machinery. •Ability to lift up to twenty (20) pounds. •Ability to perform the essential functions with or without a reasonable accommodation. •May require more than forty (40) hours per week to perform the essential duties of the position
IND 005-009
Why choose Addison IT? •Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics •Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses •Permanent Employment: Many of Addison's job openings lead to potential permanent employment •Connections: You connect directly with hiring managers from renowned organizations •Options: You are presented multiple employment options near your home •Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Help Desk Technician
Pay Rate:
$38/hr
Location:
Washington DC
JOB SUMMARY The Senior Coordinator, Technology/IT is responsible for providing first-level helpdesk support to Brand USA team members and International Representation Firms, managing daily user administration of key technology/IT systems, and playing a key role in various departmental and company-wide projects.
ESSENTIAL FUNCTIONS •Serve as the primary point of contact for internal technological needs and solutions; receive, acknowledge, investigate, and respond to all helpdesk tickets assigned through the incident tracking system (Wrike) •Set up and configure new computers, iPads, phones, and end user accounts for all Brand USA applications. •Maintain inventory of all hardware and technology equipment using Kandji and assist the Accounting Team during the annual inventory of IT-related assets. •Provide monthly helpdesk and virus activity reports to Senior Manager, Technology.
Monitor virus alerts from all user workstations and clean/quarantine viruses. •Set up audiovisual equipment and video/audio conferencing for meetings, assist visitors with connections, and address Office Management team's IT-related issues. •Act as a technical resource for internal IT projects by researching and assisting the Senior Manager of Technology in selecting and implementing software and hardware solutions. Additionally, update project status, assignments, and reports using the project management software Wrike. •Deploy macOS, software, and virus software updates. •Implement comprehensive staff training on spam, phishing, and impersonation related to data protection, and continuously monitor company risk through Mimecast. •Report to the Brand USA office 4 days a week and is available for occasional after-hours emergency calls and projects.
ADDITIONAL RESPONSIBILITIES
May be asked to perform additional duties not listed in the job description as required by business needs.
JOB QUALIFICATIONS •Bachelor's Degree in information technology, computer science, or related field or equivalent work experience. •Minimum 2 years of experience providing help desk support and using and supporting macOS. •Experience using OneLogin, Kandji, Wrike, virus software, audiovisual and conference equipment. •Advanced Office 365 skills. •Ability to quickly learn new applications as needed. •Ability to problem solve. •Flexibility to change in a test and learn setting. •Fervent attention to detail and ability to manage multiple priorities. •Strong written and verbal communication skills. •Strong interpersonal skills and ability to collaborate with colleagues. •Strong customer service skills in a partner-facing and team-oriented role. •Ability to exercise discretion and independent judgment within established guidelines. •Competency in project management, timeline management, independently managing time and meeting deadlines. •Ability to come into the Brand USA office 4 days a week. •Dedicated remote work area that is quiet enough to concentrate is required. Must have homeowner's or renter's insurance and the ability to comply with company technology, safety, and health requirements. •Ability to travel on occasion as required to attend meetings and/or events. •Ability to frequently operate a computer and other office productivity machinery. •Ability to lift up to twenty (20) pounds. •Ability to perform the essential functions with or without a reasonable accommodation. •May require more than forty (40) hours per week to perform the essential duties of the position
IND 005-009
Why choose Addison IT? •Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics •Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses •Permanent Employment: Many of Addison's job openings lead to potential permanent employment •Connections: You connect directly with hiring managers from renowned organizations •Options: You are presented multiple employment options near your home •Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.