Robert Half is hiring: Coordinator, Customer Service in Houston

We are recruiting a Coordinator, Customer Service to join our team, based in Houston, Texas. This role involves a significant amount of customer interaction, as well as coordination with internal departments to resolve service issues. This opportunity offers a short term contract employment opportunity and will be conducted remotely.

Responsibilities:
• Efficiently process and update customer tickets on a daily basis
• Liaise with customers to address service concerns and facilitate solutions
• Implement company software tools and programs to manage various tasks including benefit changes, ticket requests, customer inquiries, and other necessary assignments
• Display effective listening and communication skills to pinpoint problems, needs, and opportunities
• Ensure regular availability during evening work hours, as required
• Undertake additional duties as necessary
• Proficient use of telephony systems and basic online resources
• Emphasize on delivering excellent customer service and work closely with internal departments
• Utilize computer skills for various tasks and assignments.

• Demonstrated experience in Customer Service roles

• Proven ability in Training and Supervising team members

• Familiarity with Benefit Functions within a customer service setting

• Exceptional Communication Skills, both written and verbal

• Strong Computer Skills, including proficiency in Office Suite

• Experience with Ticketing System for customer queries and complaints

• Ability to liaise effectively with Internal Departments to resolve issues

• A Plus certification or equivalent is desirable

• Strong problem-solving abilities to Identify Problems and implement solutions

• Experience with Telephony System in a customer service environment

• Familiarity with company practices in customer service

• Ability to maintain high levels of customer service during peak periods.